It's worth visiting this fast food to try good chicken sandwiches, grilled chicken and fish. You will be offered good tea. Visitors don't highly appreciate biscuits at Wendy's. Many reviewers mark that the staff is efficient here. Disappointing service is something that guests don't like at this place. Enjoy the charming atmosphere here. But most clients who use Google didn't grant this spot a high rating.
I'm standing here at the counter waiting and waiting to order but I'm being ignored by the entire staff as if I don't exist.
The employees are very busy trying to look busy and it's as if they are all stoned out of their heads because they're all doing really stupid things like picking a stray fry out of the deep fryer, socializing with each other and now ignoring the complaining customers who are adding up behind me fast.
Just wanted a salad and a drink didn't think the employees would make a career out of it!
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Service: 1
Atmosphere: 1
We had a horrible experience with the service here, but the food was pretty good overall.
We placed an order through the Wendy's mobile app. At the drive-thru speaker, we were greeted with, "Welcome to Wendy's." I waited, as it's typical for someone to say, "How may I help you?" or something similar. I gave them space, as I thought maybe they were helping another customer at the window. After a minute or two, I asked if anyone was there. The lady said, "Yes, I *said*, 'Welcome to Wendy's!'" I apologized and said that I didn't hear them say anything after that. She then sighed and said something like, "You could have said your order already," in a gruff tone of voice. After I said I had a mobile order, I was told to drive around. My wife commented about how rude they were, and I agreed.
At the window, I'm not sure if it was the same employee as over the speaker, but they were also rude. They handed me our drink without a word. After giving me the sacks of food, they said, "That should be it." I would have expected a "Thank you," or something a little more polite.
My drink was supposed to be a regular Dr Pepper, but it tasted like the worst diet soft drink ever created by man. Regarding the food, the pieces of lettuce on the burger were teeny pieces smaller than the pickles. Otherwise, most of our food was tasty and just what we ordered.
I eat at Wendy's back home in Texas constantly, and if it weren't for those good experiences, I wouldn't come to a Wendy's again. This was enough to make me stay away, but I know that Wendy's can be better, so I'll keep coming. But, I hope I remember to not visit a Wendy's in Alabama if this is what they're like.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 3
Service: 1
Atmosphere: 3
When I tell you I waited for my 4 for 4 to get home...I ate my fries first,then nuggets..sip my drink then opened the burger to bite it and my mouth was on fire🔥..I looked at the meat no sign of peppers so I asked my daughter did she eat her's she said" no it's Hot"..like it was cooked in 🫑🌶️ juice🥵 couldn't eat it smh
Service
Take out
Food: 1
Service: 1
I haven't visited Wendy's and probably 2 decades. I don't eat out very much, but I did order a double cheeseburger with extra onions at the Cottondale Alabama store and it was the best ever! Lots of onions the patties were cooked just right they weren't all the way cooked but they were cooked enough to eat, slight pink! Works for me! Kudos people!
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
So the last time i went to this specific Wendy's i had ordered a Dave's double instead i got chicken nuggets. is it my fault for not checking or is it their fault for not giving out the right order. Note: i was in the drive thru.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 2
Atmosphere: 1
If there were negative numbers that's what if have to give. Worst fast food experience ever and if we hadn't been in a rush with someone dead set on Wendy's, we'd have left. Only had vanilla frostys, one cheeseburger was old and dried out, salad was dried out with no date. No napkins or spoons. Bathroom looked like a crime scene. So bad we filed a complaint with corporate.
Service
Dine in
Meal type
Dinner
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Wendy's Hot & Crispy Fries
No chili. No Pepsi or coke whichever they serve - so I got Mellow Yellow which turned out to be - that nasty carbonated water with no syrup on it. But, the burger was good.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Came into lobby to place order and there were two Wendy’s employees chatting with a customer(seemed that they knew eachother), they did not acknowledge me, just looked at me and kept talking. There was one customer waiting in front of me otherwise it wasn’t busy at all. Finally after 5-6 minutes someone came from back to take customers orders….after taking my order it still took 5-6 more minutes to get my order (a burger) to me. No communication, no customer service.
Meal type
Lunch
Price per person
$1–10
Food: 3
Service: 1
Atmosphere: 1
This Wendy’s is the worst in town. They are never accepting cards. You wait in line for 20 minutes to pull up and them tell you they are only taking cash. Most times they won’t/don’t take the Wendy’s rewards or coupons. Seems like a franchisee that doesn’t care about being apart of the franchise.
Food: 3
Service: 1
Atmosphere: 1
