Lots and lots of people at Walmart yesterday and lines were not moving at all. But we got through it and I scored on laundry soap "TIDE ALL IN ONE"❤️❤️❤️❤️ ❤️ for $13 and some change.
I shop here daily the lines are always busy they have a lot of open registers but insist on self check out with one or two cash pay the rest card. Customer service here is at times non existent. I just go because it's convenient. The Rally Burgers is good tho.
There's so many things wrong with this Walmart, I'd have to write an essay. But the reason I'm taking the time to write this review is because of an extremely rude lady at the Customer service section. I forgot the receipt for one of the items I was returning and wanted to do a no receipt return which I know for a fact can be done. I asked if I can exchange it with something else and she clearly stated that she can't do exchanges and must just do a return and give store credit. A few seconds later she said go ahead and go get another item that's exactly the same as this one. So now, she is saying she can only do an exchange when she initially said it wasn't possible. I'm no longer shopping at this Walmart, that's for sure. Employees think they can do whatever and treat customers however they like and won't suffer any consequences.
Urgent Call for Improvement: A Disheartening Experience at Moreno Valley Walmart
Dear Walmart Management,
I am writing to share my recent experiences at your Moreno Valley location, which, regrettably, have been far from satisfactory. Having frequented Walmart stores across nine different states and numerous locations within California, I am disheartened to report that this particular store falls significantly short in both customer service and cleanliness, making it, in my experience, the least commendable Walmart I have encountered.
One of the most glaring issues is the scarcity and poor condition of shopping carts. On multiple visits, I found fewer than ten carts available, most of which were barely usable due to malfunctioning wheels or being unhygienically covered in what seemed to be organic substances. This initial inconvenience is a forewarning of the overall neglect I've observed in the store.
My attempts to make simple purchases have been met with unnecessary hurdles. For instance, acquiring eye drops and a handkerchief turned into an ordeal involving excessive wait times and a lack of assistance from staff. On one occasion, it took over eight minutes for an employee to unlock the eye drops, followed by a further delay and dismissive service when trying to access a handkerchief. Such basic items should not require an arduous wait or encounter with unhelpful staff.
The practice of locking up low-cost items, while understandable for high-value goods, seems excessive and suggests a misallocation of resources. If theft prevention is the concern, perhaps a more efficient solution would be to invest in better security measures or increase staff availability, rather than inconvenience customers and hinder the shopping experience.
Comparatively, another Walmart located just six miles south offers a stark contrast in customer service quality, prompting me to prefer the longer drive for a more pleasant shopping experience. This discrepancy highlights that the issues at the Moreno Valley store are not universal to Walmart but are specific to this location's management and operational standards.
I urge you to address these concerns promptly. Improving staff responsiveness, ensuring the availability and cleanliness of shopping carts, and reevaluating your security measures for low-cost items could significantly enhance the customer experience at the Moreno Valley Walmart. Your customers deserve a shopping environment that is convenient, clean, and staffed by helpful, attentive employees. I hope to see positive changes in the near future.
Sincerely,
A Concerned Customer
I went to buy a few things on a Sunday at 10 p.m. and there was no long line at the self checkout, surprisingly. Other times we have to wait for like 15 minutes and any cabinet that may require a key may take more than 30 mins to open, trust me I've timed it before. Anyhow, this experience was smooth. Happy shopping
I never had a good experience at this Walmart but today Geo and Daniel were AMAZING. Geo and Danny over at electronics went above and beyond to help me with my photo order. I had stop by to pick up my order from 2 days ago which something had happen with the order that it was never in the system. Well this 2 went above and beyond to help me out today. They were so friendly, professional and patience. Thank you Danny and Gio at electronics.
Waited for 45 mins for someone to come unlock the shelf where they keep the tide pods locked up. At one point, an employee had already walked by to ask if I was still waiting on someone and I said yes so she asked another employee who had keys to try and open it, did not work. They said they would go and look for someone who had the keys. Still no one showed up. I’m still waiting here and typing this review. Customer service is lacking here at this Walmart.
You see workers everywhere, but when you need something that's locked up like tide pods they never come. I stood there for a while. Noone even bothered. Not good.
