The restaurant was packed when we entered. Initially, the waitress wasn't too helpful when we got to our seats (with the blinding sun shining right into the restaurant)
Once the actual waiter came over, they were very friendly and helpful.
The food was delicious and we didn't have to wait extremely long.
Service
Dine in
Meal type
Dinner
Price per person
R 200–250
Food: 4
Service: 3
Atmosphere: 3
The place wasn't full. The food ordering service was smooth. The menu has many options. The food is moderately priced. After ordering, it didn't take more than 20 minutes to get the food. The staff kept checking if everything was fine. The service was excellent😅. The food was tasty. The portions were filling and one could only stop when the plate is clean🙈. Nothing to spare at Spur.
The ambience was good. It was cute seeing them sing for someone who had a birthday. Overall, the experience was great.
Service
Dine in
Meal type
Lunch
Price per person
R 100–150
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Spur Burger Chips and Onion Rings
I had the worst experience of my life and I will never set my foot there again. It was my first time and my partner was reluctant to go there because of her previous bad experience, but I insisted that we go there.
1. When we arrived there was nobody at the door to meet us and show us a table and we had to wait.
2. Someone finally came and showed our table and gave the menu and we were happy.
3. The waiter came and she was "friendly" and introduced herself I still remember her name.
4. In our order my partner ordered still water but it was out of stock so she asked for tap water as she was very thirsty.
5. Drinks came first but there was no water and when we asked she said she completely forgot and apologised.
6. The food took almost and hour to come, cold as dog's nose and the chips was hard to chew.
7. The pork chops were raw and we immediately drew the attention of our waitress and she promised to go and fetch side plates to take the raw meat to be redone.
8. We waited and the waitress was nowhere to be found so I saw a gentleman in all black Spur uniform and I went to him to report about the raw meat. He apologised and took the meat for recooking.
9. I must say there's more of the bad service I experienced there last night and I will never recommended that branch to anybody.
Food: 1
Service: 1
Atmosphere: 1
I have never waited so long at a Spur. Food was good and the cappuccino was not good.
The waiter provided us with terrible service. Behind us they were standing and laughing but she was too busy chatting to get our bill ready. So we waited and waited. Eventually I asked the manager to get the bill for us. At a stage we could not even hear each other as the waiters were laughing and talking to each other. Maybe we were not good enough to get the service we were supposed to. Spur - no thank you. Will not visit you again.
Service
Dine in
Meal type
Breakfast
Price per person
R 100–150
Food: 3
Service: 1
Atmosphere: 1
At the restaurant for about and hour before we got our order taken. Once taken, we had to wait another 1hr, even then our food did not arrive.. We did not even have a waitress and there was actually no1 visible on the floor to even give us an update.
I was with 2 kids, and even drinks made it our table.
Upon leaving we didn't even receive an apology from the so-called manager.
Absolute Worst Service
Service: 1
We arrived at the door, and no one acknowledged us besides the rest of the other people. Only after a few seconds did someone arrive. The waiter took us to our table and we placed our order the atmosphere was something else music was too loud and the rest of the people were literally talking above their tone felt as if I was situated in a tavern. Our drinks arrived after waiting a whole 45 minutes for our meals. I ordered a steak, and it was cold where other Spur's offer the hot plate. My partners meal was horrible he even mentioned that the after taste he got from the burger patty, I was not sure if it was rotten. Our chips were cold on top of that, and the cutlery was dirty. The waiter that served us (for a few seconds) was nowhere to be found it was the first time that I hadn't tipped someone as the entire SERVICE WAS PATHETIC I'd rather recommend the other Spur's they definitely deliver GREAT SERVICE.
Food: 2
Service: 1
Atmosphere: 1
Shortly after ordering our lunch, our daughter, who was in your play area came back with a broken arm claiming she was pushed down a slide. On top the fact that you first denied that her arm was broken, you did not help in any way to even cover the ambulance that you ordered for us. Claiming that it was not your fault yet your attendant at the play area was available and watching the kids. We have always received a very warm and peaceful environment at others spurs but this was the first and last time I will ever come.
Service: 1
Atmosphere: 1
I don't often go to a Spur, but this time, I was amazed! My 1st choice was a neighbouring restaurant, but I walked out of there, due to lack of service. We were hungry, so chose River Hawk Spur. Wow, Wow, Wow, simply amazing! Our server, Mandi, was amazing! She was so attentive, she was simply the best! I had the Goodie Burger, my old fave from the 80's, glad it's still on the menu. My Fellow diners had the Rib Burger, which they polished off. It was a great meal. It was great meal and experience. I can highly recommend this Spur.
Service
Dine in
Meal type
Lunch
Price per person
R 150–200
Food: 5
Service: 5
Atmosphere: 5
Horrible management. I found a hair in my food and called the manager, I never once asked for my food for free, I just asked for a replacement, I only took two bites and the second bite was when I found the hair. The manager told me they will not replace it and it was my hair anyways. I have blonde hair and there was a black hair in my food. NEVER AGAIN!
Service
Dine in
Meal type
Lunch
Price per person
R 150–200
Food: 1
Service: 1
Atmosphere: 4
Hi I called and the guy Siya answered, made a takeaway order which was a combo but to my surprise this is what I got. It’s even him who advised me to take the combo with half a chicken with wings but this is what I got.
I added veggies and I’m fine with it.
Do you people want us to open our orders before leaving the restaurant!
