The best Harris Teeter I’ve been to and that’s saying a lot. Staff is kind, helpful, and friendly.
Clean with a good selection and sales. Special shout out to Mr. Jimmy and Kashawn 😎
Only complaint is they don't always have enough registers open (Plenty of self check out but only one with individuals to check you out)! Besides that, always enjoy my visit! Is always clean and the associates are very friendly and helpful!
I used the order pickup option earlier this week and received notification the order was ready. I sent notice that I was there and waited and waited. After 15 minutes, I went into the store to get my groceries. There was no apology or justifications offered as to why no one was actually helping with the pick up. I was told by a manager that someone would be right out. That was not true as the young woman was too busy making time with the guy bringing in carts to help the now three vehicles waiting for pick up. Finally 25 minutes after I checked in, I received my order. It appears no one at the store is concerned about customer service. I have used pick up at several other Harris Teeter stores with no complaints. I am very unhappy with this experience.
I've been in the area for a few weeks now and I remember how much I love the Harris Teeter deli and in particular their sub sandwiches.
I took some folks over with me and they did nothing but rave about how fantastic there sandwiches were.
Finally, I took the time and got a membership card.
Jade was working at customer service, I believe she's the Assistant manager. Absolutely fantastic customer service experience. Bright, professional, personable and a genuinely nice person.
The store is absolutely immaculate and gleaming. The selections available are second to none. Everything is brightly lit, with widely spaced aisles. The restrooms were spotless as well. All is handicap accessible and if you have a need for assistance, just ask.
There's even designated parking spaces for veterans.
Highly recommend this grocery store for all of the above aforementioned reasons as well as far too many others to even list.
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Good store, poorly trained cashiers
The store itself has good choices of the fresh produce, deli, meats, all the basic household items and pharmacy to be a decent one-stop-shop. The employees on the floor those who replenish the displays and employees at the deli/salads departments are exceptionally nice, and they have helped me on a few occasions. This sounds like a dream of a store, right? The fairytale ends right when you come to the cashier’s register. I was offended by the cashiers in this store twice. The first time the young lady at the register was making a small talk with the customers, and the checkout line was moving really slow and grew longer and longer. When it was my turn, the cashier went through my purchases and completely stopped the checkout process when she came across a salad. For a good few minutes, she was making faces showing her disgust and commenting to me that she would not eat such a salad. It was truly an unpleasant experience. Today, two different employees at the cashier’s register started commenting on my dairy choices, making faces and commenting that they would not eat this product. You know what, what’s wrong with you, people??? Is it really beyond your comprehension to understand that this I and the other Customers like me who put food on YOUR table? You treat me nastily, and I will make my grocery shopping elsewhere. This is astonishing to me that people think they can get away with such a behavior at their place of employment. No, I don’t think they should be fired. I think that the Management in this Harris Teeter location needs to boost the corporate culture and TRAIN their employees again and again what’s appropriate to say to the Customers, and what’s not. Do you hear, Management? Intentionally or not, but your cashiers sabotage your whole team's hard work. For now, if I cannot avoid shopping at this Harris Teeter location altogether, I will try to go to the self-check-out lines.
They had beef bacon WOW!!!! Neal had great customer service skills. The only reason I gave it a four star instead of five stars was because the bathroom was dirty with toilet paper everywhere.
I'm glad that they are open until 11 pm. This allows me to run in real quick after work to pick up a few items. The staff is always very friendly and helpful!!
Went to the seafood section and it was a mess…. Employees at the counter acted like they did want to help… no smiles or anything… I don’t like this Harris teeter at all. The crab legs were basically mixed with the dungeness crabs… at least make it look presentable.
Extremely rude I've recently moved to this area and been her 6 times each and every one of those times I have had bad experiences. Just because your closing in 15 minutes doesn't mean you have to be rude. Not just that I was at the register at 10:45 and having issues with my card. It was a ebt card and I didn't know that it has to used on a attendant register not self check out. The rude old man that looks to be in his 60's told me to just use another card. Unfortunately I left my other cards in the car.
So I asked if he could move my transaction to another register to see if this is a issue only on that register. (This was before I was notified by cardholder services that it has to be a attendant only register to use it. )
The rude old man said if you don't have the money it's fine I'll put it back. I asked if he could try to fix the issue by moving it to another register he again declined and said I can't help you. So I gave in and asked to go to my car to get my debit card. He replied yes then luckily as I was walking out I realized I took my card out earlier and it was in my pocket. So I turn around and old man was already putting my things back.
I have been to many harris teeters before and never experienced this level of dis satisfaction. I will be going to the other store that is 10 minutes down the road. From now on.
By the way if he would have done what I asked it would have fixed the issue apparently in case harris teeter reads these reviews which I doubt.
This old man isn't the only problem here it's the whole culture of this store because I have seen 6 different people in checkout lanes all 6 times. If you make a customer's experience pleasant they will be returning. Just so you know.
Shopping with a 10 month old can be tough when they get cranked up and can become stressful. Joanne saw my struggle and brought my babygirl a balloon and she calmed down to let me finish shopping. What an awesome gesture that turned my day around. Thank you Joanne!
