The workers here are great they are very friendly and prompt always! One even payed for my coffee a long time ago when my card wouldn't work! Service is amazing, what's not amazing is this location always being out of stock for everything every time I go there, last time they didn't have refreshers or even large ice cups and instead of offering me something different I had to figure out what else to have as it was done on a mobile order, this happens frequently with food as well I'll order on the app, go there, get asked to go to the other window and then come be told they dont have the food or be stuck waiting for part of my order but usually both, food is usually cold and the unorganization of getting people the complete order can be pretty annoying. Again I don't think it's due to the regular workers per say but maybe management needs some managing and you guys need to order some inventory cause that's ridiculous.
Food: 1
Service: 5
Atmosphere: 1
Won't be back. We had tried this location before and wanted to give them the benefit of the doubt. Very disappointing. Didn't have what we wanted, order was wrong and we were overcharged. Staff appeared to be disorganized. Could do better.
Food: 2
Service: 1
We visit this location nearly every morning, I order my coffee the same way every morning and somehow I get a different coffee every day. The inconsistency and lack of care shown from the employees is insane. There's maybe one or two good employees that make my coffee correctly, otherwise it's always a miss. Just a heads up to anyone thinking about swinging in. 🙄 Attached image is the coffee I got this morning and before stirring there was probably an inch of sugar and cake batter flavor on the bottom, twice as much as there should have been...
Service
Take out
Meal type
Other
Price per person
$1–10
So I just read a story on fb where a customer gave 3 girls a Christmas present ( not a tip) and the owner put it in the till instead of letting them keep it. If I find this to be true I will never come to your place of business again
This dunkin location has never failed me. They always get my order right and it’s consistent. Dunkin in new Sharon takes the extra step to ensure customers are satisfied. Thank you for being the best Maine Dunkin.
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
I went twice! Both to and from Augusta! Friendly, fast, and everything made very nicely. My friend commented that her ice tea refresher was just perfect. I tried the new grilled cheese sandwich and loved it! It had lots of cheese and the bread was just a bit crusty on the edges....better than I make at home lol! Plus I got a new reusable cup :-) 10 out of 10!
I got a wake wrap and it was burnt
And sourdough sandwich witch was also burnt and a specifically.
half dozen doughnuts and I only got one that was right all the other we don't like
Service
Take out
Meal type
Breakfast
Price per person
$20–30
Food: 1
Service: 2
Atmosphere: 2
Never coming here again ! Worst place ever ! Waited 25-30 mins for my drink , which it wasn’t made right and then when I went to the second window another 15 mins for my crossisant stuffer which was over cooked real bad !! And the girl amanda had the worst attuide and didnt care about how long it toke ! There was only 2 cars behind us , so I figured drive through is quick but I guess not !
Service
Take out
Meal type
Other
Price per person
$1–10
Let me start off with WHAT HAPPENED?? This was one of my favorite locations in the area and I had hoped maybe it was a once off so I came back 3 seperate times, on different days at different times and I will never visit this location again. The customer service is horrible, the drinks and food inconsistent and are made incorrectly, or put together incorrectly.. the first instance the associate vented at us indicating her other associates weren't working, and when we tried her drinks one was just espresso and one was just sweet.. we went up the road to have it fixed.. today when we went they told me to wait (which is fine) but then once they came back they had THE biggest attitude like I was an inconvenience to them.. she continued to have major attitude in me ordering things I was going to order another drink for my brother but decided not to because of the attitude, quite honestly I was about to just drive away I can't believe that you let your staff act like that, and continue to make the drinks incorrectly 🙃. I will not be returning to this location and seeing as how this location is ran by the same franchise as the others I probably won't be visiting those as well. Get your people some better training and some customer service training. Customers should not be berrated for your associates bad day, and if they can't handle a line of 4 cars maybe they should find a different job.. I did customer service and worked in food my entire life and I'd have been written up or fired for way less
Stopped at this location to grab a large regular sweet iced tea. The girl made a large green iced tea with no sugar. When I asked her to remake it, she gave me push back on something I’ve ordered multiple times. On top of that, her customer service skills were non existent and she was very rude. At the end, I still did not receive what I ordered. This is why I usually don’t go to this particular franchise if I want Dunkin. It was out of convenience that I even stopped- won’t make that mistake again.
