Chipotle Mexican Grill Restaurant,Fast food à Rochester Hills

Name: Chipotle Mexican Grill
Address: 84 N Adams Rd, Rochester Hills, United States
Telephone: 12484020047
Rating: 2.5

Propriétaire non enregistré

Chipotle Mexican Grill

Commentaires

#136 Depuis 159 à Rochester Hills

4.9

560 Revoir

Ambiance

4.9/10

Nourriture

4.9/10

Intérieur

4.9/10

Des prix

4.9/10

Service

4.9/10

Plus de détails

Prix & Cuisine

$$$ Mexican, Fast Food

Type de restaurant

Restaurant, Fast food

Caractéristiques

Information

+12484020047

84 N Adams Rd, Rochester Hills, United States

Voir l'itinéraire

Site web Chipotle Mexican Grill

À propos

Mexican cuisine is served at this fast food. Try nicely cooked burrito bowl and tasty beef. The convenient location of Chipotle Mexican Grill makes it easy to reach by any transport. The attentive staff at this place can demonstrate how much they value their visitors. The spectacular service is something these restaurateurs care about. From the guests' point of view, prices are average. But google users haven't given this spot a high rating.

Notation

Excellent

128

Très bien

Moyenne

Pauvre

Terrible

279

Tri

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Date

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Shani Cooper

Source:

2 days ago

I am very disappointed in the service as well as the behavior from the manager at this particular Rochester location. Not only is this establishment always in disarray, tables are filled with crumbs no matter what time I come, but they also never have fajita peppers. Today, around 2:40 pm, I entered this location with my daughter to order two bowls. Mine was a veggie bowl, and to no surprise, fajita peppers were not an option. After 4 months straight of “just dealing with not having fajita peppers”, I needed an answer as to why Veggies are on the menu as protein yet there are never any peppers available. Especially as a protein option for people who do not eat meat. I asked to speak with the manager and inquired when the best time to come in for fajita peppers was. The manager's response was, “ We are too busy to chop up veggies. They take too long to prep." My response was, “Ok, so what do you suggest a person do that does not eat meat?” Her response was, “There are plenty of other locations you can go to.” I told the manager that her response was not good enough, especially if veggies are an option on the menu. I would have preferred if she had told me the veggies were not available. At least that would have given me an idea of what to expect. But when she told me that they were not offering veggies at this time at this location because it's too much prep work, that didn't work for me. I then asked for her name and told her I would be contacting corporate. The manager shrugged her shoulders and refused to give me her name, saying it was “not important; all I need to know is that she is the manager.” Not only was my daughter a witness to this disrespectful behavior but so were about 12 others, including the crew team. It would be a shame on me for requesting something that's not on the menu. But it's a shame on the manager for being annoyed by my request for an item that's on the menu and also being told that the item is available, but the team crew members just doesn't feel like prepping the peppers. What makes matters worse is that the young man taking my order was willing to chop up some peppers for me, he just asked if I could wait a while, which I was okay with doing. The manager stopped him and refused. I am disgusted to say the least. Service: 1 Atmosphere: 1

Kevin J. Phillips

2 months ago

Ordered on app went to pick up and wow… Steak on tacos and salad are like cardboard guac is brown and my salad looks like someone spit in it. Chips are stale and when we returned to ask about the salad dressing we were told they were out, this is the only place that runs out of the dressing. In addition the manager was rude. Avoid this place like the plague!! Service Take out Meal type Dinner Price per person $20–30 Food: 1 Service: 1 Atmosphere: 1 Recommended dishes Three Tacos

Urmi Joshi

A month ago

The worst experience ever. The bowl Was only half filled with half of the items missing. I asked for tomato corn salsa, sour cream And cheese too which all were missing. Only rice, beans, guac and lettuce were there. I would never order through this store. Please be aware and don’t order through door dash or uber. Go personally because they mess up all online orders. Also this order was placed at 11:45 am so it is not something late hours where they would be out of things. Service Delivery Meal type Lunch Price per person $30–50 Food: 1 Service: 1

Doug Cunningham

Currently 10 minutes into waiting at this dirty counter for service, but the entire staff has been in the back of the restaurant ignoring customers. There are about 10 people behind me in line. Easily the worst chipotle I’ve been to 😂 Oh, and they’ve literally never had fajita veggies Food: 1 Service: 1 Atmosphere: 1

Harkirat Mann

A week ago

Worst food service ever. Ordered four burrito bowls online from here tonight and bowls looked pathetic. Bowls were hardly 50% filled. All of them missing toppings like no lettuce, no fajitas. I had it worst because I ordered a veggie bowl and got it without any lettuce or fajitas. It was not even 40% filled. Ended up making my own fajitas and added lettuce to all of them. I would have gone back and returned the food but just didn't have the energy to go back and stand in the customer line at 8 pm. That was the whole reason I placed my order online in the first place. Really bad experience!! Service Take out Meal type Dinner Food: 1 Service: 1

Myah Jones

4 months ago

I ordered online received my food and AFTER I poured my sauce on my bowl I noticed a long piece of hair in the sauce container. I went back to chipotle to show them, at first I was offered a just a new sauce but I explained I already poured the sauce on my food and I don’t think that’s sanitary so I would like a new bowl. The chipotle employee gave me a look and with an attitude asked why would I need a new bowl. I again explained saying there was a hair in the sauce that’s not sanitary. The worker did end up making me a new bowl which I apperciate but I DO NOT apperciate the attitude behind it. Maybe you ALL need to wear hair nets while making food. (NONE of the employees were wearing hair nets) Service Take out Meal type Lunch Price per person $10–20 Service: 2

mi Mi

4 days ago

Is busy because it’s in a high traffic area, but this is the worst location I have been too. I am confident that if a health inspector paid a visit it would shut down. There are many situations over many visits that make me say that starting with upper management. For example today I received a side for a kids meal that had completely frozen corn. When I asked for a different side the person at the register had to ask the manager, and the manager told him to tell me it got off the truck that way as if that’s ok for lack of detail. I asked for beans and rice and the guy at the register had to ask again. I felt like the manager didn’t care if people ate frozen corn and made me jump through hopes for something else instead. Also the last few visits they don’t have any grilled veggies at all. Food: 2 Service: 1 Atmosphere: 2

Layla Moore

2 weeks ago

Came in today at 6:00 ! Anthony is amazing! Positive energy !!! Such great costumer service!!!! Amazing funny personality!!!!!Just a great guy!! Deserves a raise! On the other hand… blonde skinny boy. Terrible attitude and very rude I don’t know his name but if I did I would put it. Service Take out Price per person $10–20 Food: 2 Service: 3 Atmosphere: 2

Michelle Falzon

Walked in, no customers anywhere and the employees were standing right there totally ignored me for a solid 5 minutes until I finally was like, um excuse me, can someone please pretend like I'm actually here? I didn't say it like that but I wasn't happy. Told them I had a pickup order and it was literally sitting right behind the counter. These employees looked straight at me and ignored me (in an empty restaurant) until I had to ask to be addressed. Rude as well Service Delivery Meal type Other Food: 5 Service: 1 Atmosphere: 1

Kristi McCallister

2 years ago

Very disappointing. I understand covid had led to a massive staffing shortage. I aim to be extremely patient and understanding as I too work in an understaffed business and profession. This will be the last time I come to this location and likely this chain. The tables in the dining area were dirty. The drink/condiment station was in deplorable condition... Lots of garbage in with flatware, lids, etc. (It was worse before I took the picture.) The staff was rude and made multiple order errors due to failing to listen to what was being asked. No salsa came with the chips. The chips were stale. It was only 2pm and they were not going to make any more fajita veggies for the day. The food was lukewarm and sub par at best. I hope they are able to make the appropriate changes to get into a better spot. Service Dine in Meal type Lunch Price per person $20–30