One of the oldest and well reputed restaurants in Matale. Now under new ownership and management.
I have been visiting this place since childhood.
The food at the ground floor restaurant was good.
Recommend for good quality food.
Reasonable prices.
There is a Chinese restaurant, an Indian restaurant and a juice bar.
Unfortunately the Chinese restaurant is closed.
Customer service is not up to standards. The staff does not care about the customers. It was not a good experience.
Management should train staff and improve customer experience. Otherwise it will be a problem for the old reputation of the restaurant.
Service
Take out
Meal type
Brunch
Price per person
Rs 1,000–1,500
Food: 4
Service: 1
Atmosphere: 3
One of the oldest hotel in Matale trusted by many generations. Now under new management and ownership has given the hotel a fresh and a modern look with new additions. Apart from the old hotel on the ground floor, there is an addition of an Indian and Chinese restaurant on the first and floor with a juice and ice cream parlor. Unfortunately the Chinese was closed . Visited the Indian restaurant for dinner and was not a overwhelming experience at all. The service and the staff level does not suit such a modern restaurant at all. Such a horrible experience. Just a single person to serve all the tables with an open kitchen where you get to see the talk and blunder of staff. The staff should be trained for a quality experience. Surely if the customer experience is not improved it's going to issue for such a wonderful premises. Trust the management can do better to improve it in the days ahead. The customer experience at the Indian is not worth the price you pay for. Overall except for the service it was a good experience with food.
Service
Dine in
Meal type
Dinner
Food: 5
Service: 1
Atmosphere: 4
I have visited this place several times had the opportunity to try out the Sri Lankan food on the ground floor. The food was decent and the service was satisfactory.
However, my experience at the Indian restaurant on the first floor was not as good.
I found that the menu at the Indian restaurant looked appealing and had a wide variety of dishes to choose from. However, when I tried to order some of the dishes, I was informed that they were not available. This happened multiple times, and it was frustrating to be told after ordering that the dish I wanted was not available.
This issue of unavailability not only led to disappointment but also wasted time, as I had to spend extra time looking at the menu again and deciding on a new dish to order.
Overall, while the interior of the Indian restaurant was impressive, the issue of unavailability detracted from the overall dining experience. It would be great if the hotel could work on improving their inventory management and ensuring that customers are informed beforehand about any menu item unavailability.
The Chinese restaurant on the third floor was always closed, I didn't have a chance to try it out.
Overall, I had mixed feelings about my experience at this place. The Sri Lankan food on the ground floor was decent, but the Indian restaurant's unavailability of menu items was disappointing. It would be helpful if they could update their menu or inform customers beforehand if certain dishes are not available. Additionally, it would be great if the Chinese restaurant could have more consistent operating hours.
Service
Dine in
Meal type
Dinner
Visit the place to have breakfast. They have good buns, short eats, parata, egg roti, rice and curry, string hoppers and so on. In the morning also they serve freshly prepared hoppers. The food is very good and tasty. Clean place. They got wash rooms with top clean conditions. Fresh milk tea was awful I do not recommend fresh milk tea, but their milk power tea is good. In the morning time park space is available on the opposite side of the road. Recommend to have a good quality breakfast...
Food: 5
Service: 5
Atmosphere: 5
Food Is Very Superb. friendly Service. Clean and Fresh place . Matale Area. Best Food.Lowest Price. good
Service
Dine in
Meal type
Lunch
Food: 5
Service: 4
Atmosphere: 5
Very tasty food but more crowded. Newly reconstructed old building. Now handling by Grand Mountain Hotel Crew. Easy access.
Service
Dine in
Meal type
Brunch
Price per person
Rs 1–500
Food: 5
Service: 4
Atmosphere: 3
Nice place. Best is Indian restaurant at first floor. It's noiseless place, better for family dining.
Service
Dine in
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
Chicken Fried Rice
Acceptable sinhalese hotel to have food,
Appears clean
Prepare food in front of us so probably hygienic
There are supportive young cashiers and waiters.
Price average.
Taste ok. Open towards night, but rice and curry not available.
Service
Dine in
Meal type
Other
Has a history more than 50 years.
Good service, good place.. good foods..
highly recomended..
Service
Dine in
Meal type
Brunch
Price per person
Rs 1,500–2,000
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Paper Ghee Dosa
regret to inform you that the aforementioned establishment falls short in terms of its culinary offerings and customer service. It is disheartening to note that the staff members, particularly the individual stationed at the cashier's position, exhibit a lack of professionalism and disregard for customer satisfaction. Their demeanor suggests a disinterest in providing a pleasant dining experience, leaving one with the impression that they perceive customers as mere financial transactions rather than valued patrons. I would strongly advise against patronizing this establishment, as it is evident that they do not meet the expected standards of service and quality
Worst experience ever
