I have never such an unpleasant experience at a Gas Station.
The Staff is incredibly rude and unprofessional. It's the second time that I had to go pay at the counter because the terminal outside does not work. No "Hello", no "Please", very very rude.
The first time I went there I talked Luxemburgish, the cashier made a comment to her colleague in German saying that I was asking for bread in Luxemburgish and if I can't talk German, I won't get any. I had asked for bread and she had told me that they were sold out, though I could clearly see that they still had some in the back. The guy behind me defended me, reminding the cashier that she was working in Luxembourg and that if she was not happy with the language we speak, she could ask politely or go back to Germany. This morning, the lady at the register was talking to her colleague for 5 minutes before she looked at me. No other register was open. I said "Hello", no reply, she just said the price and asked if I was paying with card. Once the payment was confirmed, she returned back to her colleague, even if there were other clients behind me. I prefer to make a detour and go somewhere where people can at least greet you and talk normally. I will never go back there again.
Great customer service! InitiallyI had an issue with overpaying to due a nonintuitive contactless payment proceedure, but eventually everything was resolved thanks to Magdalena. Be careful when paying with contactless payments :)
