Mixed Experience at Ambaal's Pure Vegetarian Hotel & Restaurant
Ambaal's Pure Vegetarian Hotel & Restaurant provided a mixed dining experience with notable highs and lows.
On the positive side, the food was absolutely delicious, offering a delightful selection of the best Indian Tamil cuisine. The flavors were authentic and truly stood out.
However, the customer service was a significant letdown. It seemed that the staff didn't care much about the customers. The restaurant was super crowded, and despite an upper floor area with empty table seatings, we were not allowed to go there. The atmosphere inside was rushed, and some waiters even neglected to take food orders, displaying a level of arrogance that was quite off-putting.
While the culinary experience at Ambaal's was commendable, the lack of attention to customer service and the unwelcoming atmosphere, especially on the upper floor, marred an otherwise promising visit. It's a place to consider for the food, but improvements in service and ambiance are needed for a truly enjoyable dining experience.
Service
Dine in
Meal type
Dinner
Price per person
Rs 1,500–2,000
Food: 5
Service: 1
Atmosphere: 1
Recommended dishes
Naan
The food is delicious, fresh and cheap. They can make it not spicy if you ask. Service can be better. It seems like there's a lot of staff, but they don't pay much attention to you. They can forget or mess up something in your order, so watch out. When I tried to ask why there's a different position in the bill from what I've ordered, the waiter just turned his back and walked away.
Be prepared that it's dirty and hot inside.
Price per person
Rs 500–1,000
Food: 5
Service: 2
Atmosphere: 3
Pure vegetarian food that is par excellence !
Friendly, courteous staff and really quick service topped it all.
We had takeaway masala Dosa and parota with all accompanying curries and chutneys. The food was hot and fresh. Special mention to the vegetable kurma 🙌.
The sweets section was out of the world !
Highly recommend when in Nuwaraeliya.
Regrettably, Experience at this hotel was marred by the worst customer service I've encountered, notably from Raani (Waiter) Their attitude and approach were incredibly disappointing, tarnishing the overall experience.
Furthermore, the food served was a complete waste of money, lacking in quality and arriving lukewarm at best.
Additionally, a disturbing observation was made regarding partial hospitality, where preferential treatment was evident based on guests' wealth. This establishment falls short on multiple fronts and fails to provide a satisfactory experience for all patrons.
Service
Dine in
Meal type
Lunch
Price per person
Rs 2,500–3,000
Food: 1
Service: 1
Atmosphere: 1
Hands down the best place for Dosai and vegetarian meals in Nuwara Eliya. The taste the texture, everything perfectly tally with the experience I got in Colombo dosai places. Staff is friendly and quick. They have a range of options to choose from. The only downside is this place doesn't have a dedicated parking of their own so we have to rely on the public parking at front which can be cumbersome during daytime peak hours. Good that this place exists in Nuwara Eliya for all the dosai fans.
Service
Take out
Meal type
Dinner
Price per person
Rs 1,000–1,500
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Vadai
Savored delicious hot Indian breakfast at this spot. Fast and friendly service – Parata, Thosai, Vadai straight from the kitchen with flavorful curries. Prices are reasonable, and the place is clean. The only drawback is occasional table sharing due to the popularity.
Service
Dine in
Meal type
Breakfast
Price per person
Rs 1–500
Food: 4
Service: 5
Atmosphere: 3
Recommended dishes
Ulundu Vada
Service was great, our server spoke fluent English and told us every dish that was vegan or could be made vegan. Unfortunately the rice couldn’t be made vegan but the naan and dosas made up for it. The curries were delicious and we will probably come back again tomorrow!
Really atmospheric place. Good to get some
Indian variety as opposed to typical Sri Lankan food. Get the butter panneir dish with nann bread and the sweets down stairs.
Meal type
Lunch
Food: 4
Service: 4
Atmosphere: 4
If you want to taste authentic Indian food (vegetarian) in Nueva Eliya, you must visit Ambals Restaurant. There you can get Indian food at reasonable prices. Indian chefs have used authentic Indian ingredients to prepare the food. They maintain the clean environment that a restaurant should have at all times. The friendly staff always provide good service and don't forget to taste the special Indian sweets.
Service
Dine in
Meal type
Dinner
Price per person
Rs 2,500–3,000
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Rice and Curry
