I would like to share my recent experience at a lounge where I have been a loyal customer for several years and have always given a 5-star rating. However, during my last visit on Thursday night, March 24th, from around 10 pm until closing time, I encountered a server who seemed overly interested in my personal information. She frequently visited my table, interrupting my relaxing time, which made me feel uncomfortable. I have never experienced such unprofessional customer service at this place before. Additionally, I noticed that she was trying to overcharge me for my orders, and when she showed me the price, I told her that I knew how much I would pay. She seemed nervous because I noticed what she was trying to do with my check. I began to wonder if the owner was aware of her behavior towards customers. I hope to avoid encountering her during my next visit, otherwise, I might have to avoid my favorite spot in the DMV area for relaxing.
