Long lines, rude people, great meat though. But service is rude, it’s like you are asking them a favor. Maybe they need a little TLC from their bosses.
I have two primary reasons to go here, they carry a specialty food a family member requires. More importantly, they are where I pick up my son's medication. Otherwise, their prices are too high for me most of the time.
Why…… so coronavirus hits and we all need to adapt. VONS spends probably a considerable amount of money with a queuing system, which ends up solving the traditional issue with cashier lines blocking the isle. It works and it’s efficient which seems to lower the need to have 15 open registers. Today we go it, there are 5 registers open (including the 15 item express) the queuing system is gone and patrons are forced to spew across the main isle and down the numerous stock shelves.
Every single person was annoyed, employees we asked and had no good answer and managers were no where to be found. So you throw out money to go back to a broken system no one liked to begin with…… do better.
Update:
Removing another star, the carts here are in bad shape, it’s about a 60% chance at this point you will have a cart that bangs and shakes the entire time, and that’s even if there are any carts available in the corrals in front of the store. I am typically relegated to search the stalls in the parking lot….. Lee trying this store is going down hill month after month…
More updates: today no carts available at the store, had to walk back to parking lot and find one. Then had to pick from 3 carts which all had bad wheels, settled on one. Walked into store and found a cart abandoned …. Last weekend as we were walking out, the moment we walked through the threshold of the store the front wheel locked up. A nice young man huffed and explained “this happens all the time” it also explains the flat spots as people continue to push all the way out to their cars or beyond the extent of the “virtual fence”.
Update again:
We went in on 6/25/22, there cart corals next to the store doors were both empty (both sides) so I walk back top the parking lot, first coral empty, second coral empty ... me and another patron stop and go "what in the hell". I finally walk to the fourth coral to find 3 carts ... where are all your carts, its been 95-100 degrees and we have to meander through the entire parking lot playing Marco Polo... Seriously I don't understand why carts are so hard for only this store....
Counterpoint to my complaints:
I also want to express the fact the employees here are always nice, they are happy and helpful, so there is nothing wrong with the staff (can't really speak to management but I assume they are clearly not being offered tools to succeed but are as pleasant as the rest).
Update: 10-21-22
Added picture - NEW Carts and they ditched the stupid security locks. I don’t know who is to thank but I’m retuning 2 stars in the meantime!
Update: 1-12-24
Star removed - carts have returned to states which make you feel the experience getting one is Russian Roulette… you never know if you’ll be the sad soul “clunking” your way through the store….
In fact it’s the stupid anti-theft system, which clearly is a second gamble to just leave the store. I’ve seen on many occasions patriots dragging the cart through the parking lot because it thinks it’s been stolen.
Worst Von's I've ever seen (and I've seen a lot of them). Service is consistently terrible and its mainly because this is the only 'normal' non-discount grocery store in the area.
I want to show my appreciation to Crystal!!!!! I locked my keys in my car & was SO AMAZING!!!!! She helped me to get my car open. Thank you again Crystal!!!!!
Sue at the check out line (she was in lane 7 at 10:30am today)
NEEDS TO GET FIRED.
She’s incredibly rude, hastily moved my groceries off the lane to bag when I was bagging myself, for the lady after me.
I complained plenty of times and this lady seriously needs to find a job other than customer service.
