Horribly overpriced and there is no assistance upfront. You serve yourself basically so I don’t understand the surprise 15% charge on our order. The prices do not reflect the food nor the service. It is hard to support local businesses when they are set up so poorly my order was wrong. First time experience and last.
Meal type
Brunch
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1
Cashier: "That'll be $26.03."
Me: "Really? The menu says $20.50."
Cashier: "There's a mandatory 15% surcharge on every order."
Hey Royal Egg Cafe owner -- are you open to a few suggestions to improve the dining experience?
First, be honest. Tip-creep. Tip-flation. Call it what you want, but please publish the actual cost of your food on your menu. Customers (including this one) will reward you for it.
Second, if you want customers to pay a mandatory tip for counter service, then at least instruct your team to bring us water and utensils, instead of making us get them ourselves from the little cart up front.
Lastly, offer complimentary refills on all beverages, and instruct a server to routinely top off customer's drinks, without us having to get up from the table.
My two cents.
Service
Dine in
Meal type
Breakfast
Price per person
$20–30
Food: 2
Service: 1
Atmosphere: 3
I went to order a breakfast sandwich for $17.95. It looked good. It also comes with a kale salad which I’m not a fan of kale. They said “you can have potatoes for an extra $1 which is ok, or a fruit salad for an extra $5.” Then I was ready to pay for a take out order. It was $25. I said “wait how much is the tax”. I noticed it was about $5. I’m like how much is the tax she said it’s an extra 15% service fee added. I don’t mind leaving a tip but to be charged 9% then another 15% on top of that & having a 24% tax on a to go egg sandwich is absurd! I said I don’t want to pay that much extra tax, plus I only had a certain amount of cash. I would have liked to give the small independent restaurant the business, but that fee forced me to go next store to Jersey Mikes for a sandwich with a lot of meat for $12. 1/2 the cost.
Service
Take out
Meal type
Breakfast
Price per person
$20–30
Food: 3
Service: 3
Atmosphere: 5
