We had the two falafel pita’s and one falafel wrap. Both were delicious. I am happy to support a local business instead of a chain restaurant. I teach safety and sanitation at the university and want to give my feedback on safety and sanitation which you should work on. I know it’s hard to do but continuous cleaning is a must for hygiene as it creates a good impression to see a clean space!
Your cleanliness is acceptable but could be made better!
My suggestions:
- Wear a hat or hairnet when making and serving food. Your hair should not be without a restraint.
- Clean up the trash asap when you see it filling up or push to down so it’s not spilling out.
- The restaurant had some paper trash on the floor possibly from guests who opened their straws or handled napkins. Customers may not be always responsible to keep spaces clean (though customers should not litter in restaurants). If you see any trash or pieces of food, it’s must be removed immediately.
- The floor needs a good mopping. With all that leg traffic in the restaurant, cleaning the floor is important!(which you do but must do more often and scrub harder).
Your space is small enough that you can clean easily.
- Lastly, smile when you greet customers, be cheerful and lively always. Demonstrate enthusiasm.
Ask if the customers need anything else, ask if everything is tasting good, etc. Your space is small so you can easily ask that even from behind the counter or quickly stop by the tables. It’s all part of good customer service.
As a food safety educator for foodservice operations at Iowa State University, I am happy to come and do an assessment and provide more guidance.
We will be back again to support your business but I would hate for you to lose business because of factors you can easily control
And also now you have competition from the new Garbanzo restaurant so you have to make extra efforts to stay competitive.
Thanks
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 4
Atmosphere: 3
Recommended dishes
Falafel Wrap
I try not to write negative reviews, but I felt compelled to this time. I’m allergic to dairy, and I ordered the chicken salad online for takeout — which doesn’t have any dairy listed in the ingredients on the menu. When I got to the restaurant and saw the sauce on it, I asked if it was dairy and they said yes. I asked if I could get it without dairy because I’m allergic and told them I was sorry I didn’t indicate my allergy but that I didn’t think I needed to since the menu didn’t say the sauce they put on it came on it. they put up a stink but finally agreed to remake it, except they told me they were out of chicken. they told me I could have falafel (cheaper than chicken). I also can’t eat chickpeas so I asked for steak (more expensive than chicken). they said no until I asked again. then they put some lettuce in a new container for me but didn’t actually make the salad. the guy in line behind me ordered chicken no problem. after about 10 mins of watching other people order chicken and my random bowl of lettuce sit in waiting while they made other orders, I decided I didn’t want to wait anymore and took my original salad home to my roommate and cooked myself a different dinner instead. I think they were genuinely waiting me out and had no plans to remake it. this was some of the worst service I’ve ever received, and I feel as though it was genuinely dangerous since I have an allergy. also, I ordered the salad without tomatoes (not allergic but I have acid reflux), and I saw them put tomatoes on it, realize their mistake, and then take them off. it made me concerned about their lack of concern for potential allergies/contamination, which is why I decided to write this review. I will not be eating here ever again
Service
Take out
Meal type
Dinner
Price per person
$10–20
Service: 1
This was our first time here. Everything was delicious! Can’t recommend highly enough. I had the Spring Shawarma Chicken Wrap and loved it. Love the dip (garlic?) that came with it. My wife had the Chicken Taza Bowl and she loved it also. We also had the Pistachio Baklava and it was so, so good.
Thank you for a great meal!
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Chicken Bowl
