Horrific service. Walk in customers are at the lowest priority. We waited close to 20 minutes for our drink order…small hot chocolate and iced cappuccino. Paid $25 dollars for breakfast. Drive through and app users take precedence. Will NOT go back
Service
Dine in
Meal type
Breakfast
Price per person
$20–30
Food: 4
Service: 1
Atmosphere: 2
My breakfast has came out cold twice this week from this location. I normally don’t send food back, but on both occasions it was so cold I doubted whether it was ever brought up to temperature, like colder than room temperature. Simply unacceptable.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 3
Service: 3
Atmosphere: 3
Normally this is 5 stars with service being 10 stars, some of the sweetest workers just super good customer service..but today ..different. Maybe bc I'm so use to ppl being nice there this stuck out but I wanted to write so hopefully this lady does better. I got the app ( for my teen who loves SB) and over them got these stars reward. Me not being a coffee drinker had no idea what it was but it said to redeem. so I went ordered a drink thru drive thru..asked the lady what the stars was about and I was new to the app..she told me hastily it was that I got a free drink..cool..so I ordered another. ( mine a sm refresher with WATER and a iced mocha) got to window to pay for 1..and she got my phone, scanned and said oh u didn't get a free drink u don't have enough stars. ok what are THESE stars for? I asked as it told me I earned something to redeem.Seemingly annoyed, the lady quickly rattled oh add ins or something and asked which drink I wanted bc I then told her I didn't have enough money on me for both. ( I only ordered 2 drinks bc she told me I could get 1 free). she said ok and was rushing me and I said well pls wait I'm gonna see if I can scramble enough money to try and get both ( coins in purse or what I had on my card) she refused to give me time and rushed me and said she was gonna dump the mocha out or give to to someone else. she took the drink from the window. I pulled away..and was taken back by how rude she was. I tasted my refresher and it was made with lemonaid..so it was wrong and sweet..blah. So here's my thing...it's my bad for not knowing how the app worked apparently ( it doesn't really tell u what u earned it just said u earned stars and to redeem w cashier) and my bad for being broke that day..fine. Her bad for telling me wrong information and wasting a small drink and rushing me not allowing me to try and see if I could still grab it..and lady u made it..ur bad..u could of just gave it to me vs dumping it and then after all that you made the drink I did get, wrong. it was a older blonde ish woman...pls just relax, take a moment, breathe and be a little more nicer to people and own up to your part..bc your co workers have set the bar high and it is appreciated. Never had a issue outside of this so this location is still great I just hope that lady slows the heck down next time and thinks before acting. everyone has a bad day but pls don't add to other ppls day..u duno what day I had in retrospect. Thanks.
Food: 4
Service: 3
Atmosphere: 4
