All too often, I see people quick to complain about a business, but I wanted to give a HUGE shoutout to Heavenly Bakery. I pre-ordered a cake for an office baby shower weeks ago and when I went to pick it up this morning on my way to my office in Morgan Hill, I could see the kind employee searching everywhere for my cake. As I stood there (whispering a silent prayer for grace and understanding) I knew they did not have my cake ready. Most businesses at this point would have owned their mistake, gave me a refund, and I would have been out of luck. This is NOT what happened, the employee got on the phone with the owner who said they would get this cake made and DELIVERED to Morgan Hill by noon today before the baby shower. I was absolutely impressed by the level of customer service I received.
As a long time manager of a local business, I understand that mistakes can happen, however I also think that mistakes are one of the best ways that you can WOW a customer by how you offer to remedy the situation. I truly was WOW’d and appreciate more than words can say, the level of customer service that was offered as this is becoming a lost art in our fast-paced world. This owner truly cares about her customers and her business and it shows! I have used Heavenly Bakery several times in the past, and will loyally use them for all my bakery needs moving forward. Every person I have told about this will be using them now too. There truly is something to be said for word of mouth, even though I am only one person, because of them going above and beyond, I have told at least 10 people about it. Each and every customer counts and for every great or terrible experience someone has they will go tell all their friends and family about it (typically about 5-10 people), so each and every person matters. I do not know anyone’s name from there, but if they are on here, thank you for turning this mistake into a remarkable experience, kudos to the whole team and the owner! The cake was absolutely HEAVENLY as well!
Food: 5
Service: 5
Atmosphere: 5
I will share some reviews of the food I've had there.
Cinnamon Roll: 8/10 Cold probably 9/10 if warmed
Apple Tart: 5/10 Don't get this. It has a sickly artificial apple taste all over. It would be good if they got rid of that artificial taste.
Grilled Cheese: 8/10 toasty yet soft Sourdough. Cheese proportion is correct, not too much, not too light.
Avocado Toast (w/ egg): 10/10 Perfect breakfast packed with flavor and nutrition. Eveis just right on this, avicado is nice and ripe, tomato is a nice touch, and you have to add the eggs. If you a mischievous, adding bacon to this would take it up a notch.
Pancakes: 6/10 about as good as Dennys. Nothing special.
More to come, this place is worthy.
P.s dont get a water cup.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 4
Service: 3
Atmosphere: 4
Recommended dishes
Bakery
Everything was wonderful, food was excellent, bakery was incredibly tempting 😋 and delicious. Met with warmnesss and the service was in par with the exceptional di I g experience. Definitely a gem that my friend and I have kept and will be back.
Service
Dine in
Meal type
Brunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Bakery
Wonderful breakfast at this quaint spot. Coffee was good as well. It was busy so the service was a little slow but otherwise a great spot for pastries or fresh home cooked food. The eggs Benedict was a highlight. Cooked to perfection. The pancake was so so but everything else was just so delicious. The prices are some of the best around and it’s a very cozy atmosphere.
Service
Dine in
Meal type
Breakfast
Price per person
$30–50
Food: 5
Service: 4
Atmosphere: 5
Recommended dishes
Denver Omelette
I will share some reviews of the food I've had there.
Cinnamon Roll: 8/10 Cold probably 9/10 if warmed
Apple Tart: 5/10 Don't get this. It has a sickly artificial apple taste all over. It would be good if they got rid of that artificial taste.
Grilled Cheese: 8/10 toasty yet soft Sourdough. Cheese proportion is correct, not too much, not too light.
Avocado Toast (w/ egg): 10/10 Perfect breakfast packed with flavor and nutrition. Eveis just right on this, avicado is nice and ripe, tomato is a nice touch, and you have to add the eggs. If you a mischievous, adding bacon to this would take it up a notch.
Pancakes: 6/10 about as good as Dennys. Nothing special.
More to come, this place is worthy.
P.s dont get a water cup.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 4
Service: 3
Atmosphere: 4
Recommended dishes
Bakery
