I know it’s busy place, but mess up order 2 times and waste total of 40 minutes for 3 cups of cappuccino it’s too much
Service
Take out
Meal type
Other
Price per person
$10–20
Service: 2
Atmosphere: 1
I walk up and order a "Double tall mocha with only half of a pump of chocolate", and the cashier asks, "do you want a Frap?". I say no. She then asks, "You wanted a peppermint what...?". I asked if she is ready for my order? I repeat my order and say 'hot' to make sure she understands. She fills out my cup and hands it to the barista, who asks her, "they only want one a half pumps of chocolate? ". I tell her no, only a half of a pump. And they make my coffee, the other employee is standing there telling a story with about every swear word you can imagine... very uncomfortable.
When they give me my mocha, I ask if it's a double. The employee asks me, "What does that mean?" SERIOUSLY!!! They don't know what they are making!?!? Starbucks quality is definitely going down. There are too many other options for me to deal with incompetence at Starbucks. So disappointing.
Service
Take out
Meal type
Other
Food: 3
Service: 1
Atmosphere: 1
