This place looked amazing online. The marketers wrote a check that restaurant couldn't cash.
We ordered online. We selected "ASAP" and we were told our order would be ready in approximately 20 minutes. We arrived 16 minutes after placing the order. The place looked nice, but there was nobody there to serve us. There were a couple of guys drinking at the bar, but otherwise it was an empty place. Our food was already there are ready to go...waiting in a giant paper sack behind the register with no warmer. No Employees around. We waited about 5 minutes before someone came to the front. She looked annoyed to see us, and her tone matched. To be fair, she did ask..."Can I help you?" But it was really more of a "you are bothering me what do you want?" sort of tone. We politely said we had a pick up order, to which she just rolled her eyes, grabbed the giant bag of food and handed it to us.
I said, "Thanks have a nice day!" She didn't say that...I the customer said it to her, to try to make the mood a little merrier, but she didn't respond...just did a slight eyebrow lift of acknowledgment.
The food was all cold. Not like, it had been waiting at the counter for us to get there cold. More like, made with old left over fries from lunch cold. Horrible.
None of the dishes looked good. Online they looked awesome, they didn't look anything like that.
We got several things, one was the Doner Basket. It had a slight smattering of cold fries in the mix, but mostly it was just a mediocre salad.
I've eaten a lot of Falafel in my life, this was the worst I've ever had. When I go to an authentic Mediterranean place they are the best. But this place is a chain and it shows...CAVA has much better food for less.
Also got an order of mixed fries...all cold and stale.
The only thing that wasn't a horrible disappointment were the complimentary slices of pita bread.
The portions were horrible. We spent $70 then we had to go get another meal because none of us felt like we ate anything. Total waste of time and money...Do not go here!
I would like to offer suggestions for them to make it better, but I think just basically caring about fresh food and customer service would probably cover it.
Also, I tipped on my online order, I put in a custom amount and only did $5 on a $65 order. I know there is some debate here but I feel like that is more than enough for someone just to provide nice service and hand me a bag of food in the takeout. But I almost got the feeling I was being punished by the staff.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
