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Rocky Mountain Chocolate Factory Restaurant à San Clemente

Name: Rocky Mountain Chocolate Factory
Address: 101 W Avenida Vista Hermosa, Suite 612, San Clemente, United States
Telephone: 19494417728
Rating: 4.5

Propriétaire non enregistré

Rocky Mountain Chocolate Factory

Commentaires

#82 Depuis 233 à San Clemente

18 Revoir

Ambiance

9/10

Nourriture

9/10

Intérieur

9/10

Des prix

9/10

Service

9/10

Plus de détails

Prix & Cuisine

$$ Healthy

Type de restaurant

Restaurant

Caractéristiques

Wheelchair Accessible

Information

101 W Avenida Vista Hermosa, Suite 612, San Clemente, United States

Voir l'itinéraire

Site web Rocky Mountain Chocolate Factory

Notation

Excellent

Très bien

Moyenne

Pauvre

Terrible

Tri

Le plus récent

Le plus ancien

Note croissante

Note décroissante

Date

Dater de - Date de

Totoro Neighbor

Source:

A month ago

Edited after Owner Review: About the displays, we have been to the location in Irvine and it somehow looks much more inviting than the location in San Clemente. The displays could be better presented but the taste of your chocolate more than makes up for the lack of refinement in displays. The employees who were there the day we went were mostly on the younger side. And just like most people around us, inflation and tip fatigue has affected us. I would suggest presenting the option to skip the tip altogether right at the beginning than make the customer work for it. Thank you for the kind response and for actually trying to address my concerns. ——————————————————————— This review is specifically about the location in San Clemente Outlets. The chocolates are decadent but the displays were just adequate. The staff were not friendly, but not unfriendly either, till the tip after the purchase didn’t meet their expectations. So to just pick a few chocolates from the display and hand it over to the me, I am expected to tip at least 20% of the purchase? Dear store owner/corporate, I would suggest paying the staff decent wages so they do not have to depend on tips and will not just suddenly develop an attitude when the tip is low. Maybe pay the staff decent wages and remove the tip option altogether. Service Take out Meal type Other Food: 5 Service: 1 Atmosphere: 5

Wendy McCleskey

Source:

A month ago

Sometimes the workers can be a little off putting. Many times we go in and they are chatting away. There is no greeting- no warm welcoming feeling. A few times I have waited at the register while they finished up their conversation. I don’t ever say anything but it is a let down because the atmosphere can remind me of a Wonka world if the employees were better with customer service. Better training is needed to teach to greet, make small conversation while checking out, or even just acknowledging us at all. We will always go back. The treats are just too good! Service Take out Meal type Other Price per person $1–10 Food: 5 Service: 4 Atmosphere: 5

Angie Anderson

Source:

3 months ago

Wow. We love this company but this location was awful. Both apples, 2 different flavors were stale. Rocky road fudge, stale. Stale graham, stale nuts. The new girl was nice enough but the girl training her was outright rude and condescending. Waste of almost $40. Never again. Service Take out Meal type Other Price per person $30–50 Food: 1 Service: 1 Atmosphere: 3

Brandon Johnson

Source:

2 years ago

This is one of my favorite places to go get chocolate treats. However be warned that they have been out of chocolate covered gummy bears for the last three times we have been there.

ozzy lomeli

Source:

2 years ago

Very clean nice workers pet friendly. Love ther chocolate cover bananas with nuts. They have so many goodies

Richard Cano

Source:

5 years ago

Smells so good! I bought chocolate covered apples! So friendly! They have frozen yogurt too! Yummy! U - Swirl! Clean spotless!

Charlie Banks

Source:

2 years ago

Every time I go there the people are so friendly and welcoming! One of the best places I know of to get something sweet to satisfy the cravings. I personally love the peanut butter buckets and English toffee. Always a great experience! Definitely would recommend going there☺️❤️

Radcliff Humphrey

Source:

5 years ago

Awesome place, brought my dog in awhile ago and the staff was very friendly. Some lady seemed rather flustered. Must have had a bad run with pets at some point in her life. Other than that the chocolate and atmosphere were great!

Kristin Korkunis

Source:

3 years ago

OMG!! Best candy covered apples ever. Plus their candies are to die for. Especially love the dark chocolate covered caramels. Love this place so much. Plus staff is really upbeat and well trained!!

Shawn Hashemi

Source:

6 years ago

Ella adams served me today and she made my order very special. She was so kind and nice and she deserves a raise she's also so hot😍

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