I have always had wonderful experience regarding customer service at Roche bros., Natick. Today I was struggling finding vegan butter and then vegan ice cream. I asked an employee was working on the floor. She was wonderfully patient and helped me find what I needed. In looking for a manager to compliment this employee. I was told this employee was Kate, the Asst. Store Manager. Earlier, I was looking for vegan cheese and a female employee (black hair) working in the cheese area, walked me over and explained what I needed. It was so refreshing to experience a team, live an attitude of exceptional customer service! Eric

keep calm

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A month ago

The Moroccan chicken dish I recently tried was an absolute delight for the taste buds. The convenience of being able to pick up a ready-to-eat, mouthwatering meal like this at your supermarket is truly commendable. It has become a go-to choice for me, and I look forward to exploring more

Justin Garabed

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4 months ago

Used to prefer Roche Brothers. But recently their produce has been awful. Especially the prepackaged stuff. Kale, stir fry veggies, etc. Bought bags of this stuff on a Sunday, and when I opened it on Tuesday everything was bad. Just one example of the recent decline in quality at this particular store. No accountability or way to make it right. There are plenty of options in Natick, I suggest one other than this Roche bros.

Donna Jarlenski

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2 months ago

I've shopped at Roche Brothers in Natick for 18 years. Increasingly, especially post-Covid, staff are less polite and helpful. This morning, with no lines and very few people in the store, check out staff were outright rude in response to my pleasant approach. Time to find another go-to store. It's just not that difficult to be semi-kind.

LynnP.

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A year ago

Nice. Was my first time in a roche Bros. Spent $7 & change on a small soup: 😳. It was a very good soup, and I found myself checking google maps to locate my closest roche Bros for more 🍜🥣🍲

Jessie Cooper

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5 months ago

The staff is great. Thank them for their hard work during tough times. The cashiers are faster than most other retailers!

Rebecca Brodie

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6 years ago

Fresh produce comparable to Whole Foods but less expensive. Always super clean and employees are very helpful. Bakery and prepared foods are great (I love their cranberry orange muffin). Pricier than stop n shop but also much better quality. I have also used their catering which is quite good.

Basudev Chowdhury

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5 years ago

Local veggies are fresh and seafood collection is a delight. Staff very helpful. good experience.

Justice Robinson

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3 months ago

Megan from the catering department was very rude Rushing me off the phone when I was trying to get information about services very unprofessional you guys need to hire better individuals to answer your phone’s she is not a good person for that spot hanging up on customers is not good businesses

Logan Snow

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A year ago

I love this grocery store. It's clean, they always have what you want, and everyone is very nice to me everytime. The guys/ladies at the deli, seafood, and meat counters are always nice and everything is fresh. The prices are a little more but this store provides high quality food that is fresher than other markets around me. The best!!

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