Parma Pizza & Grill Emporter,Pizzeria à Salunga-Landisville

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Commentaires
#5 Depuis 7 à Salunga-Landisville
8.1
210 Revoir
Ambiance
8.1/10
Nourriture
8.1/10
Intérieur
8.1/10
Des prix
8.1/10
Service
8.1/10
Plus de détails
Prix & Cuisine
$$ Pizzéria
Type de restaurant
Emporter, Pizzeria
À propos
Good cheese steaks, parmo and Pepperoni can be what you need. If hungry, come here for tasty Brezeln. This pizzeria provides food delivery for the convenience of its customers. Many visitors point out that the staff is friendly at Parma Pizza. Cool service is something clients agree upon here. Pay democratic prices for eating at this place. When inside, the atmosphere is calm. Google users assigned the rating of 4 to this spot.
Commentaires
210 commentaires
Notation
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Date
Dater de - Date de
I have been a long time faithful customer of Parma Pizza at this location. In fact, I was actually using a gift card I earned from their rewards system at our last visit. The reason for the one star - in the past whenever I’ve called in an order even remotely close to closing time (ie 30+ minutes prior to closing), they act audibly annoyed over the phone and have told me that their closing time might technically be a certain time but they often close a half hour earlier. The last time, I called more than a half hour prior to closing. They, as often has been the case, didn’t have the ingredients to make the pizza I requested and I happily accepted an alternative. They again seemed annoyed about my order. I was then told it would be ready in about half the time it normally would take. I got there when I was told and talked with the workers a bit and was handed my order 15 minutes before closing time. When I got home I learned my food was completely uncooked and raw, and was not finished the way it normally is with salt on the pretzel crust, nor was the pepperoni pizza sliced. The crust was literally wet raw dough that wasn’t even half baked in places. It was very sloppy and a total disregard of my time and money. I called back and left a message regarding my concerns, with the hope they would make it right and never heard back. They never did, and I was open to giving them that opportunity before posting a negative review. Finally, I’d add that as a physician, I also have some serious concerns about the sanitation standards of this location and things I and family members have observed here over the years. The pizza is amazing (when fully cooked and not given with attitude) but for these reasons, Parma has lost a faithful customer and I’d recommend others consider the same - plenty of good pizza places in the area without these problems. Edit 3/12/2024: If you would like to see what a non-apology looks like, please see below 👇. Sometimes the best thing to do is to simply apologize and not make excuses or try to diminish valid concerns. I live within walking distance of this location and have gone here for years. Every aspect of my prior experience is 100% accurate without exaggeration. I cannot say if someone had a bad day or a worker did something outside of standard practice or policy, but this happened and what I was told and what I shared is absolutely true. I left a voice message at this location - maybe it was missed your team, but I did. You also could have reached out to me directly instead of passive aggressively responding here. I work in a significant leadership role and deal with complaints all the time. My responses to them never end with trying to vilify the person complaining or tell them their concern doesn’t make any sense.
I have been a long time faithful customer of Parma Pizza at this location. In fact, I was actually using a gift card I earned from their rewards system at our last visit. The reason for the one star - in the past whenever I’ve called in an order even remotely close to closing time (ie 30+ minutes prior to closing), they act audibly annoyed over the phone and have told me that their closing time might technically be a certain time but they often close a half hour earlier. The last time, I called more than a half hour prior to closing. They, as often has been the case, didn’t have the ingredients to make the pizza I requested and I happily accepted an alternative. They again seemed annoyed about my order. I was then told it would be ready in about half the time it normally would take. I got there when I was told and talked with the workers a bit and was handed my order 15 minutes before closing time. When I got home I learned my food was completely uncooked and raw, and was not finished the way it normally is with salt on the pretzel crust, nor was the pepperoni pizza sliced. The crust was literally wet raw dough that wasn’t even half baked in places. It was very sloppy and a total disregard of my time and money. I called back and left a message regarding my concerns, with the hope they would make it right and never heard back. They never did, and I was open to giving them that opportunity before posting a negative review. Finally, I’d add that as a physician, I also have some serious concerns about the sanitation standards of this location and things I and family members have observed here over the years. The pizza is amazing (when fully cooked and not given with attitude) but for these reasons, Parma has lost a faithful customer and I’d recommend others consider the same - plenty of good pizza places in the area without these problems. Edit 3/12/2024: If you would like to see what a non-apology looks like, please see below 👇. Sometimes the best thing to do is to simply apologize and not make excuses or try to diminish valid concerns. I live within walking distance of this location and have gone here for years. Every aspect of my prior experience is 100% accurate without exaggeration. I cannot say if someone had a bad day or a worker did something outside of standard practice or policy, but this happened and what I was told and what I shared is absolutely true. I left a voice message at this location - maybe it was missed your team, but I did. You also could have reached out to me directly instead of passive aggressively responding here. I work in a significant leadership role and deal with complaints all the time. My responses to them never end with trying to vilify the person complaining or tell them their concern doesn’t make any sense.
avatar
Peter Clark
Source: google
10
4 days ago
A great local place with amazing Pizza. So many choices so little time. Service Dine in Meal type Dinner Price per person $10–20 Food: 5 Service: 5 Atmosphere: 4
avatar
Peter Clark
Source: google
10
5 days ago
A great local place with amazing Pizza. So many choices so little time. Service Dine in Meal type Dinner Price per person $10–20 Food: 5 Service: 5 Atmosphere: 4
avatar
Peter Clark
Source: google
10
6 days ago
Service Dine in Meal type Dinner Price per person $10–20 Food: 5 Service: 5 Atmosphere: 4
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David Brown
Source: google
10
A week ago
Wow!!! Working out of town needed some lunch. Reviews said the buffalo chicken was good. It's like a 3 pound slice of pizza. + Restaurant was clean. +Staff was super friendly. I will have to hit the menu next time. As for now... I'm hooked like a hungry fish!! Update... 2/27/24 Back in town again for work, had to stop back in. BANG!!! SPOT ON!!! BUFFALO CHICKEN STUFFED PIZZA, GARLIC KNOT, PIZZA STICK!!! great staff, fair price, awsome food!!! Now if I can get the boss to sell me a hat...😁 Service Take out Meal type Lunch Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Buffalo Chicken Pizza
The team was fantastic, they were able to accommodate our entire team last minute and had pizza hot and fresh waiting for us when we arrived. Service Dine in Meal type Dinner Price per person $100+ Food: 4 Service: 5 Atmosphere: 4
avatar
David Brown
Source: google
10
2 weeks ago
Wow!!! Working out of town needed some lunch. Reviews said the buffalo chicken was good. It's like a 3 pound slice of pizza. + Restaurant was clean. +Staff was super friendly. I will have to hit the menu next time. As for now... I'm hooked like a hungry fish!! Update... 2/27/24 Back in town again for work, had to stop back in. BANG!!! SPOT ON!!! BUFFALO CHICKEN STUFFED PIZZA, GARLIC KNOT, PIZZA STICK!!! great staff, fair price, awsome food!!! Now if I can get the boss to sell me a hat...😁 Service Take out Meal type Lunch Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Buffalo Chicken Pizza
avatar
David Brown
Source: google
10
2 weeks ago
Service Take out Meal type Lunch Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Buffalo Chicken Pizza
avatar
Jay T.
Source: google
10
3 weeks ago
Had pizza here a few times, I am a pizza connoisseur, this is fantastic go to pizza, never had a bad slice here. Food: 5
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