Update: Customer service reached out to me which was nice. Updated the review to 4 stars since they heard me out.
I'm sharing this review in hopes the manager or owner of this location can help with the issue. I would be willing to change the review later. The last two times I've ordered here my pizzas have had issues, and it's from the same employee. Tonight it is 1-6 at 5:30 pm, a high school guy it looks like. Anyways, the first time I ordered a pan pizza the crust was not formed at all and flopped over the sides, I was actually taken aback and I asked him to form the dough a little and add more of a couple toppings since it was so light. He pressed in a few inches and stopped, and then I gave up. This last time tonight I ordered the large 2 topping special, and the toppings were very light. Usually papa murphy's is generous with their toppings but this was at least half the normal, even a third of the normal toppings. Both pizzas were online order pick ups, otherwise I would ask for more or the normal amount of toppings as he was making it. I just want the manager to re-train this particular employee on appropriate topping amounts and how to form the pizza. He's friendly and all, just not great at making pizzas...yet. For me it doesn't make me want to come back as often as the price would not be worth the pizzas the way they are coming out. Anyways, not trying to be mean to this employee, just know he can improve the experience for all customers with a little more training. Thanks!
Food: 3
Service: 2
Atmosphere: 4
much improved over the last month. last couple times the pizza was made correctly and baked perfectly. keep up the good work!
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
SEASONAL Review: Halloween. Placed order online for ASAP, was defaulted to 30 minutes. Arrvied at location one hour after placing online order. Place was packed, pizzas not ready. Was told I had to wait in line to tell them I was here to get my pre-paid, pre-ordered pizza and then they would make it. Don't see the purpose of online ordering then. Others that did the same waited an hour in store. Staff severely overwhelmed. Waiting on resolution for not getting my pizza, cuz I wasn't waiting in the same line to "cancel" my order that I was expected to wait in to tell them I expected my paid for food....poor seasonal planning and poor execution of operations.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Service: 1
Atmosphere: 3
There was a bug in my salad. Idk if I ate any but that was gross. I was so disgusted I tossed it before even taking a pic.
Food: 1
Service: 1
Atmosphere: 1
