I went to this location the other night and was accidentally given the wrong sandwich, which was completely fine, accidents happen. What stuck out for me was when I called them they were so kind and quick to find a solution! I went into the store and they gave me not only a free sandwich, but a free pastry, and a free drink. This is the service I love to see. Shoutout to both Franky and Jayden they are both so great!!
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
I went to this location the other night and was accidentally given the wrong sandwich, which was completely fine, accidents happen. What stuck out for me was when I called them they were so kind and quick to find a solution! I went into the store and they gave me not only a free sandwich, but a free pastry, and a free drink. This is the service I love to see. Shoutout to both Franky and Jayden they are both so great!!
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
I recently paid a visit to the new Panera Bread located next to the Costco in Surprise, AZ, an area that has seen an incredible surge in growth over the past few months. With a slew of new restaurants, shopping, and grocery options popping up, it's become a bustling hub for locals and visitors alike. Unfortunately, my anticipation was met with disappointment, particularly concerning the establishment's cleanliness.
Despite it not being overly busy at the time of my visit, and an apparent abundance of staff on the floor, I was dismayed to find nearly every table dirty. Floors too seemed neglected, which left me questioning the oversight of management. Why weren't employees prompted to ensure a clean and welcoming environment for customers? This oversight on basic cleanliness did take away from the overall experience. It also made me question how clean the kitchen was.
On a more positive note, the food was consistent with what I've come to expect from Panera Bread – okay, but nothing to write home about. It's a reliable option when in a pinch, though not my first choice. Personally, I far prefer the offerings at Wildflower Bread Company for their quality and ambiance, but unfortunately, there isn't one in this vicinity. Speaking of ambiance, there really isn't any at this location, it's pretty sad in fact.
While the convenience and location of this new Panera Bread are ideal, especially with the exciting growth of this area next to Costco, the lack of attention to cleanliness was a letdown. I hope this feedback serves as a constructive nudge for improvement. A cleaner environment would certainly make the dining experience more pleasant.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 3
Atmosphere: 2
I recently paid a visit to the new Panera Bread located next to the Costco in Surprise, AZ, an area that has seen an incredible surge in growth over the past few months. With a slew of new restaurants, shopping, and grocery options popping up, it's become a bustling hub for locals and visitors alike. Unfortunately, my anticipation was met with disappointment, particularly concerning the establishment's cleanliness.
Despite it not being overly busy at the time of my visit, and an apparent abundance of staff on the floor, I was dismayed to find nearly every table dirty. Floors too seemed neglected, which left me questioning the oversight of management. Why weren't employees prompted to ensure a clean and welcoming environment for customers? This oversight on basic cleanliness did take away from the overall experience. It also made me question how clean the kitchen was.
On a more positive note, the food was consistent with what I've come to expect from Panera Bread – okay, but nothing to write home about. It's a reliable option when in a pinch, though not my first choice. Personally, I far prefer the offerings at Wildflower Bread Company for their quality and ambiance, but unfortunately, there isn't one in this vicinity. Speaking of ambiance, there really isn't any at this location, it's pretty sad in fact.
While the convenience and location of this new Panera Bread are ideal, especially with the exciting growth of this area next to Costco, the lack of attention to cleanliness was a letdown. I hope this feedback serves as a constructive nudge for improvement. A cleaner environment would certainly make the dining experience more pleasant.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 3
Atmosphere: 2
