LOVE the atmosphere of this place! Super cozy and very friendly. The coffee was great and the barista even offered to make a fresh pot for me when the remaining coffee filled the large cup 80% of the way. She even brought the coffee over to my table when other coffee places simply announce the order is up and place it on the counter. Definitely will be coming back soon!
Service: 5
Atmosphere: 5
This is the first coffee shop I've visited that actually uses the Japanese tea ceremony green tea whisk to stir up the REAL green tea powder to make matcha latte! Other major coffee businesses use premixed powder with sugar already added. I'm a Japanese and I'm very impressed with the quality of the green tea. The people are very attentive. I also learned that this is a woman- owned business. There is a side room where we can have a small receptions and gatherings. Southbridge definitely I'll be back!
Service
Dine in
Meal type
Other
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Found myself in Pittsford unexpectedly and made an effort to visited this coffee shop to support local business. I ordered a 'large iced quad red-eye.' There was a slight confusion initially, and was asked if I wanted a latte, but this was quickly rectified.
My drink lacked the espresso component. When I asked if I could get espresso in it after being handed the drink, I was told that it had been included, but it didn't look or taste like it. I think a small amount of cold brew concentrate was added instead but this wasn't communicated to me and I was charged for and specifically asked for espresso.
Not related to my order, but another point of note was the screeching sound of the milk steaming for another order, which wasnt getting aerated enough. This might indicate a need for more training in handling the equipment.
We all have off days, I've did this work for 5 years and have definitely been there.I believe these issues are not indicative of a lack of effort, but rather suggest that there might be a need for further education and training for the staff. I hope this feedback is both taken in the spirit of constructive criticism to enhance the customer experience in the future and a potential heads up for folks looking something beyond the basics. It's a nice spot with a lot of potential, I'm really rooting for the place :)
Great coffee ☕️ positive vibes and delicious sandwiches. The girls were so nice and polite. The only thing that I’d love to see is a turkey sausage as alternative to bacon since some of us don’t eat pork but overall I had a wonderful experience and will return for sure 😊
Food: 5
Service: 5
Atmosphere: 5
Great food and drinks with a comfy atmosphere. Both my sandwich and my London fog latte were delicious. Only complaint is that the pickle spear was more of a sliver. The place is spacious with 2-4 person seating in the front and large group style seating past the counter. They are pet friendly, and I saw 3 (well behaved) dogs while I was there. I would prefer if they stayed open a little later because I was enjoying my time there.
Wifi password is available on request though there is a sign that they do not provide it on weekends. The Verizon data signal was very poor where I was seated near the entrance.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
I will never visit this establishment again. Today my wife and I went for brunch and we ordered "the barge" breakfast burrito. I took them over to the table after waiting 30mins and immediately noticed a hair in my wife's burrito. She is easy going and understands sometimes things like that happen and let it go. Well I get to my second half of my burrito and sure enough a hair inside it. I couldn't even believe it I was so disgusted I immediately walked out. I was so annoyed at that point and there was a line that I didn't even bother going up to the counter to complain Two burritos we ordered and both had hair. Unacceptable and disgusting to say the least. My other complaint was the burrito description says it had hash browns. Instead ours had huge chunks of undercooked/raw potatoes. Just all around a horrible experience that was a waste of $30.
*Update* the owner’s response is laughable it truly shows how unprofessional this “small business” is. Ignoring the fact that other reviews stated the same thing with the raw potatoes, ignoring the clear picture of the hair inside the burrito and wanting to say it’s “suspect” of me paying $30. Okay so let’s do the math 2x burritos is $18 plus the two coffees we bought at $4.75 each add that up plus tax it’s around $30. So again it’s just showing how instead of the owner fixing the issue or acknowledging my experience in a professional manner they would rather be immature and resort to calling a customer a “jerk”. That’s the epitome of a bad business owner and not a place I would ever give my business nor would I recommend anyone give them their business. If you can’t take constructive criticism maybe try something else.
We love Neutral Ground! They have breakfast, lunch and pastry options and everything has been good (my favorite is the Pittsford sandwich). The cold brew is fantastic, coffee and espresso drinks are delicious and there's a good amount of tea options too! Bottle beverage selection includes waters, juices, soda, *and* a fun selection of 21+ bevies. The bathroom and dining area is always clean and the decor/vibes are cute. Owner and staff are so sweet. One of favorite things though is that we get to bring our pup, Dexter! He's an old man and loves to sit at the outdoor tables and people (or dog) watch. We love to take him for a walk after and catch the beautiful views on the canal.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
We stopped in on a whim , nice selection of coffee, and local juices and milks . The menu was small, but the food was great. It went with the barge burrito, eggs , potatoes, and sausage. Very filling any very tasty. The pastry selection was a little light , but it might have just been the wrong time of year as it was late fall . If you're taking a walk on the canal, definitely stop in.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 5
Cute place in beautiful location along the canal in Pittsford. It's hard to find good coffee in Rochester area, and good to know you can find one here. This is one of the best coffee we've had in Rochester. Flavorful, and not bitter. In addition the staff and owner were so friendly and welcoming. They make you feel like a regular on your first visit.
Service
Dine in
Meal type
Other
Price per person
$10–20
