Positively Awful !
Can't even believe this is happening.
I was given a $200.00 gift card from my daughter for a Christmas present to take a cheesemaking class. I signed up. What a great, thoughtful, fun gift !!
I found out after I registered, that I have to be out of town on that date. The class isn't until the end of March.
I tried to cancel, and asked to have the gift card refunded so I could use it on a different date.
I was told, NO. Their "policy" is no exchanges, no refunds.
The woman who sent me the email (finally, after 3 phone calls and 2 emails from me) in her reply wrote
"can I suggest offering to friends who may be able to go in your place".
I should offer the GIFT my daughter spent money on for me to use, to a friend to "go in my place." ??
I couldn't believe what I was reading. I can't remember ever being treated so terribly for no reason.
If I cancelled the day of the class, okay, maybe. But this was a month in advance, they've incurred no expense from me signing-up and I said I want to take the class sometime in the future.
But instead of treating me like a valued customer, or even like a person, I got a big old "stinks to be you."
I love stopping here for a latte and a snack to bring home whenever I’m in the plaza! The owner is incredibly kind, as are all of the workers, but you can tell he really cares about his shop and uses the best ingredients. Their prosciutto and mozz sandwich is really good, as well as the ragu arancini which I just tried today and will be coming back for!
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Amazing hidden gem. Best mozzarella and prosciutto in Newport. Amazing staff.
Also only place I’ve found with pistachio milk lattes (which are also excellent)
Food: 5
Service: 5
Atmosphere: 5
Very happy to have found this place. Real Italian vibe, great food and very friendly people. We loved the raclette cheese we got today.. very different from the Swiss/French one we usually get but so yummy as well. Thank you and Happy New Year!
Service
Take out
What a lovely place with the best mozzarella and cappuccino around! The staff is wonderful, knowledgable and pleasant. The owners are warm and welcoming. The food is fantastic!
Service
Dine in
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Pistachio Milk
Amazing real Italian place. Food is fresh and good , the stuff are super nice !
Best coffee in town
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
