This was our second visit, for early dinner this time. Food was very good, but not quite like first visit. Our server was prompt and attentive, but the kitchen seemed to be off.
We ordered Thai Dumplings (yum!) and then expressed to server we wanted a pause to space out the courses. For entree I ordered Pad Thai with roast park, and spouse some sushi rolls with seaweed salad. After a bit, the server returns to say they were out of seaweed salad...OK, add another sushi roll. Then again she returned to say out of roast pork...OK, substitute grilled chicken. The kitchen should have let her know of any shortages beforehand so we would have known when provided menus.
After a long wait, server came to check if we had gotten our appetizer yet, and shortly thereafter it arrived. But then the Pad Thai came along before we finished the appetizer (exactly what we wanted to avoid!). Then ~10 minutes go by before the sushi was delivered. Clearly, the kitchen should have at least ensured the entrees arrived nearly together, firing the hot dish after the cold one was ready. Also, the grilled chicken was not sliced through so had to tear it apart with fingers.
We left satisfied but there are details that need to be worked on the improve customer service.
Food: 4
Service: 4
Atmosphere: 4
Waitress was great! The food was wonderful...
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Drunken Noodles
We used to love coming here, but the quality of the food has gone down so much. The portions are smaller every time, the meat was rubbery, and noodles oily. $50 for two items and two drinks. It's a shame because there are not a lot of options close by.
Service
Take out
Meal type
Lunch
Price per person
$30–50
Food: 2
This place is amazing. Service is great, atmosphere is great, and words fail me to describe how good the food is!!
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
To say I’m sorely disappointed is an understatement. Went to Drunken Noodle tonight with our roommate. My boyfriend and I ordered the Pad Thai with roasted pork and shrimp. This is what we order to share almost every time. We also ordered the Thai dumplings and a full sushi roll. It is an extra charge for shrimp and another charge for pork (understandably) - However, upon splitting the entree we realized there was a SUBSTANTIAL amount of pork missing in the meal. Someone who was not our server dropped the meal off at our table. We flagged down a gentleman, whom I was informed was actually part of their HR team, and I showed him how little the amount of pork was. (We had split the noodles, and had to dig through them all just to find the tiny pieces of pork “mixed in” to the dish.) I let him know we order this meal frequently and we wanted the correct portion. (It had never come all chopped up into tiny pieces like this before) He asked if the amount of shrimp was good, to which I replied it was. 6 shrimp was what we paid for and that is what we had received. He said would you like me to just bring us some roasted pork on the side, and I said that would be great.
*side note- some of our pork was also found in our roommates dish- and she hadn’t even ordered pork, so we knew some of our portion was accidentally mixed in with hers. She ordered regular pad thai, with no protein.*
They then proceeded to bring out a whole side of pork with some weird sauce on top that I had to scrape off to add to our meal. Long story short, they added an additional $7 to our meal and when we asked the server about it, neither the manager or HR guy would even speak with us and refused to take it off our bill. I genuinely felt terrible for our server as they were almost in tears trying to make this right for us. They even offered to just take care of it theirself, and I would not let them do that. We even heard them encouraging our server to be rude to us. It took so much to bite my tongue. I felt awful the managment making the server handle something they couldn’t even be bothered to discuss with us, especially as frequent customers. It was a total slap in the face. Do better. I will never step foot back in this establishment- which is an absolute shame, because the food is amazing when it is made correctly. To be honest, I was pretty embarrassed for hyping it up to my roommate, only to have to deal with this mess..
The following is a picture (a still of a short video) from the last time we ate there (again, ordering the pad thai with shrimp and pork), a picture of what we got tonight, and the check I left behind upon leaving, as the poor managment couldn’t even be bothered to address the situation face to face. I didn’t want to make a whole scene and ruin anybody else’s meal, so this was the way I chose to handle it, as I was pretty upset.
I left $52 because I absolutely refuse to pay for something I did not specifically order and wasn’t even notified beforehand that it would be costing quite a bit extra to bring the dish up to par. I genuinely hope the server is not made to pay for the charge on the bill. We did tip them seperatly because they were so awesome and really went above and beyond to try to rectify the situation. I will find out if they did, and update with that information if/when I receive it. If they do, I will be reimbursing this server for the charge myself, and looking to escalate this further. My roommate paid with card so I really hope they don’t try anything stupid like adjusting her seperate bill, or we will have a whole new set of problems. Good thing I always take pictures of my food. I hope that $7 was worth it. 🤷🏼♀️
EDIT: What is it with businesses making their employees pay for THEIR mistakes?! THAT IS DISGRACEFUL, and not to mention ILLEGAL. I hope Karma visits them soon!
Service
Dine in
Meal type
Dinner
Price per person
$50–100
