The service is atrocious. Definitely a black eye to the Dickeys name. It I could rate a zero thhat is what i would do. The food in no way lives up to the Dickeys reputation. WILL NOT BUY FROM HERE AGAIN.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
This was my first time trying Dickey's BBQ. Your Android app is very nice. However, my experience was not good. I arrived to pick up my online order right at the scheduled pickup time of 5:45 p.m. The tracker in the app showed that the order had been put in the cue, smoked to perfection, certified by the pitmaster, packaged, and ready for pickup. The employee at Dickey's in Springtown, TX, was sitting at the table doodling when I arrived. He told me that he had no idea what pickup order I was talking about. I showed him a screenshot of the pickup order number. He checked his computer using the order number and said that he found the order. The employee told me to wait, and he would work on filling the order; this would take about 15 mins. Ha! I thought my order was already certified by the pitmaster and was ready for pickup! 🤔 Your app is very nice, but it is useless if the order does not make it to the employee or the employee does not prepare it. The sliced brisket was dry and could be torn/ripped down the center like a piece of beef jerky. The Mac and cheese was cold, and the fried okra was old and rubbery. As I said, your app is nice, but nothing else about the experience was good. I can't see any reason that I will be a returning customer. The sad reality is that for a fraction of the cost (and better quality food), I could have fried some spam and prepared Velveeta Mac and cheese at the house. 👎
Sit here waiting on my food just to see driver after driver sent away from the delivery, no one telling me ANYTHING. Can’t even call this “business” because the number provided does not work. Pathetic service, lost my business.
Service
Delivery
Meal type
Dinner
Price per person
$20–30
Service: 1
