As an interracial / minority couple, we had the absolute worst Valentines Day dinner at Crossroads in Calabasas due to discrimination from Management.
To keep this review short in knowing that we have already shared the full experience via email to Corporate Management (waiting on a reply), what could have been a simple solution to a matter escalated into a discriminatory disagreement from the manager on site. We were treated with assumption of our social class and level of education through the disrespectful and condescending tone, demeanor, and words used by the manager. After we made it clear to the manager that her level of disrespect was unacceptable, she ended our night by trying to cover up her mistakes from the conversation, try to get us to sympathize with her, and finally, not even return to our table to take our payment.
To be clear, the summary above minimizes what actually occurred that night. It’s hard to put into a review the level of disrespect in this manager's tone, words, demeanor etc. This manager was completely out of line, and we’ve never experienced that level of discrimination at a restaurant in Los Angeles before. It’s safe to say that we will never be returning, but more importantly, we believe it’s important to shed light to the discrimination that occurred that night. In a country already filled with so much racism and classism, this is something unfortunately that we are not unfamiliar or ignorant to; however, we expected different from a credited establishment like Crossroads.
During Black History Month, we could have chosen any black-owned restaurant to support on our Valentine’s Day dinner, but we chose to put our money and trust into Crossroads.
Our hope is that Crossroads, as a business, does not represent the values that were shown that night and that future customers of all colors do not experience the level of judgement and discrimination that we did.
Server never came back to our table after we ordered our French Toast, we had ordered drinks and wanted a refill, never came back we’re waiting to hopefully get more water and another round but unfortunately she never returned to our table. Had to ask another server to even be able to get our check to leave.
Service
Dine in
Meal type
Brunch
Price per person
$30–50
Food: 1
Service: 1
Atmosphere: 1
I love having a local Vegan restaurant option near my house with a great ambiance and a little more upscale! That being said, I wish there was more consistency with the menu. Some items are really delicious, and others are quite bland and boring. Hands-down my favorite items are the rigatoni vodka and the linguine with scallops. Their vegan Caesar is also really good but a very small portion and the fried olives are a great appetizer. The cacio e pepe, tagliatelle bolognese, Marsala, mushroom pizza are all mediocre and I would not order them again. For dessert we were told their sundae was the best dessert on the menu, and we found it quite unappetizing. The ice cream wasn’t really creamy and more of a vanilla icy. Wouldn’t order again.
Food: 3
Service: 4
Atmosphere: 5
If you love cheese or are a vegan who misses cheese, this is your place! The heavenly French onion soup and cheese plate were the favorites of the night.
Food: 5
Service: 5
Atmosphere: 5
We had a wonderful dining experience with heavenly food. I took one of my workmates who is an omnivore and she loved everything. She said if she didn't know, she wouldn't believe it was plant-based.
Everything from the zucchini blossoms, fried olives, lasagna, spicy reggaetona vodka and the lemon tart is so divine.
We also had a wonderful bottle of French Pinot with paired with the cheese plates that was a great deal for happy hour. All apps were on happy hour special for great price.
I can't wait to go back.
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Lemon Tart
Jeannie is the best waitress ever!!! Felt so taken care of and the food was amazing. It literally came out so quickly and every staff member there was on top of it to make sure we were taken care of. Also, if I didn’t already know this was a vegan restaurant I truly would have no idea the food was so good. HIGHLY recommend!
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Impossible Cigars
We had a reservation and upon arrival was told we would have to sit at the bar. So we decided to wait for a table after being brushed off by the hostess with no indication how long the wait would be. The food was okay, but what really turned me off is I felt rushed the entire time. I didn’t really feel like I was able to enjoy myself on my date as they were try to turn and burn tables. While the server was very attentive it was hard to get a word in with my date as he kept interrupting us asking how each bite of food was. They had us out in 30 minutes. I barely even finished my drink. We decided to not order more and go eat some more at another restaurant.
Food: 3
Service: 1
Atmosphere: 4
Allison (manager) was very accommodating and helped make our night that much more special. Liz (waitress) was amazing as well. Food was excellent. Really had a good time! Thanks you guys!
Meal type
Dinner
Price per person
$50–100
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Pasta & Truffles
