I took my wife here for a date and she loved it.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
xlrg Ice Cream Cookie Sandwich
Rasmalai pastries are super yummy, moist and has all the flavors of cardamom and pistachios nicely incorporated in them. Meghna, you did an awesome job!! 👍
Food: 5
Service: 5
Atmosphere: 5
Truly enjoyed the Indian tres leches! It was perfect in taste. Highly recommend for all your special occasions for their quality and service.
Food: 5
Service: 5
Atmosphere: 5
I will start off my saying, we have been long time supporters of Cookies, Cupcakes and More. We live in Hutto and support small local business.
On valentine's day my husband purchased 2 couple cakes (vanilla and carrot). Upon eating his vanilla cupcake I noticed him fumbling around inside the cupcake. What do we find, a small piece of saran wrap inside of the icing. Clearly nonedible. Totally didn't stop him from eating every bit.
I did return to the store 2 days later to purchase more treat hoping to have a chat with owner/manager to let them what we encounter. I was greeted by a young man that was nice but surprised that I was asking for owner/manager. It took a bit for someone to come out from the back. I could hear discomfort in the chatter from behind the wall. Needless to say, a women did appear to request my needs. I proceed to show her my pictures and video of what we found. She was shocked and apologized. She proceed to explain how this happen. They place icing in filling bags and then place a small piece of saran wrap to cover the tip prior to placing in freezer (I get it stop from leaking). Upon icing cupcake that tip saran wrap was not removed which resulted in my husbands cupcake being filled with this plastic. OK totally seems feasible. She apologized again and was proceeding to go back begind the wall. I said ok thank you, but I would like to get some other treats. Without hesitation she proceed to ring me up for my items, asked the young man to box them and they charged me FULL price for my treats. I paid no fuss.
Thank You Cookies, Cupcake and More for showing me your level of customer service. Did I need a free order? No, but the lack of consideration to even comp my single cupcake which contained non edible material or a small percentage off my new purchase was very off putting specifically when you recognized the wrong doing from your operation and understood the discomfort this caused my husband as he enjoyed his treat. I am a very reasonable customer but your companies "how" behavior is not satisfactory for me to contunie to support. Small gestures go a long way. I know we are both thankful my husband didn't chock on this plastic.
BTW my carrot cupcake did not have any non edible components, it was yummy.
Your cupcakes are great, customer service needs a little tweaking!!
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 5
Service: 1
Atmosphere: 5
The inside is newly renovated and so pretty. A lovely place to sit with a cup of coffee and a cupcake. The cupcakes are moist and they have so many yummy flavors, new ones all the time. The staff is friendly and welcoming.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Brownie Sundae Ice Cream
