*Go across the street to Chapters instead!* My wife and I (more so my wife) come here often and have enjoyed it every time. Today we came and had the worst customer service I’ve ever had at a coffee shop - especially a locally owned one. The baristas were so rude and laughing, smirking and talking under their breath as I was trying to raise my concerns to them. When I asked for the owner they laughed and said she wasn’t there today. This all happened a couple of days after my buddy who I told to go here had to wait 15-30 minutes for a bagel. The owner did apologize for that incident as she was there that day. Apparently when the owner is not there the baristas act however they want. I’ve reached out to the owner to share my experience. My family, along with another couple of regulars that witnessed this, will be going to Chapters instead from now on. We’ve never had anything but great customer service and great coffee from Chapters.
UPDATE: The owner responded to my complaint via email and was able to get both sides (ours as well as the baristas) and, I feel, responded appropriately to address the concerns. While I still do not feel that I will be returning any time soon I am appreciative of Tiffany’s swift response and taking action to prevent this in the future.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 4
Service: 1
Atmosphere: 4
The BEST coffee. Love the atmosphere and style, my fav. Spot and I am in total love with their coffee
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Burrito
Eclectic place. Nice seating area. Good coffee. Great food choices. Nice people. Old Town charm. Lots of patrons but not noisy. Will be back.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 4
Service: 5
Atmosphere: 5
Grabbed some bagels before heading out to wineries and they were great! We ordered online and they were quicker than the time we were quoted.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
I ordered an iced chai latte and a cream cheese/ egg/ bacon bagel. My sister ordered a lavender latte and an everything bagel with cream cheese. Service was prompt and the employees were kind. Both of the drinks were too sweet. The chai didn’t have the richness I usually enjoy in chai. The lavender was less floral and more sugary. The food was pretty good, although the bagels themselves left something to be desired. We would probably eat there again but would skip ordering drinks.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 4
