Had really bad experience with receptionist/front host while I was trying to get early lunch today. She was not welcoming at all. I understood that there was big party going on so dining table is not available in the first place but she sounds like that it would be then kept changing availability of certain seating options (from look of it, there are empty table seats for sure). I was really displeased with her on-going attitude and lack of clarity and decided to leave. I will probably be never going back here regardless of their food quality and it is sad because I enjoyed their food here. Management needs to have better training for the staff and specially front host as they are the “first impression” of the business.
Service: 1
Everything works here for me. Food is amazing and satisfied both adults as well as picky children!!! Service is fantastic. And the place has a really wonderful feel (I love the wood fired smell of it all). Is it the best meal I've had in my life? not yet. Is it a GREAT meal, yes!
Food: 5
Service: 5
Atmosphere: 5
My wife and I just came in for a pizza and it was a great experience all round. The pizza we had was cooked to perfection and the service was great.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
First visit to Bianca’s in early December with family and was supremely disappointed. We had an awful experience with our waiter, who insulted us about his mistake with placing the correct appetizer order. Zero accountability. In addition to not bringing us the app we ordered, he brought the wrong app, and we got charged for it. Table ordered 2 pasta dishes, which looked like reheated sauce and overcooked pasta. Taco special was one taco for $17. Wagyu burger served on the saddest, crappiest bun I’ve seen since elementary school lunch - absolutely embarrassing ($24). You’ve got a wood-fired oven and pride yourself in being able to execute pizza, okay, give me a Margherita pizza. I think a supermarket brand frozen pizza would have been better. Soggy crust, couldn’t even pick up a slice without it falling apart; no fresh basil, insufficient use of fresh mozzarella, and just plain sad. Small, overpriced cocktails.
Poor communication all around and even though the manager visited our table twice, he was unaware of the issues during our meal. They had to redo the bill twice to correct the mischarge, then comp us for one of the dishes.
Super disappointing experience. Do not recommend.
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 1
Service: 1
Atmosphere: 2
