Visited the Canton location last night and Hailey was incredible! Professional, friendly, funny, and welcoming. We love Baskin Robbins and this was the best milkshakes we have ever had! Although we went in, the young lady working drive-thru was professional and welcoming to every customer, even in -5 degree temp! Great job to both of them!
Food: 5
Service: 5
Atmosphere: 4
Ordered a cake for my dad from a different state . When my mom went to pick up, they had trouble finding the cake and did not give her the candles I paid extra for. I called asking for a refund to be told by the assistant manager(female working at 748 on September 25th) that I would have to go into the store for that. I then asked for her name, to which she replied, "I don't know why you need that information." Will be contacting corporate, but not a good assistant manager if the cake wasn't easy to find, and she refused to give her name or offer any help.
Apparently they are still out of supplies, but well stocked on attitude! They didn't have half the flavors, no waffle cones (of any kind), no cherries, and no nuts. The clerk didn't wash her hands or wear gloves while handling our ice cream. She also was not friendly.
Horrible snotty customer service in Canton, IL
Just went thru the drive thru Sept14 at 4pm. Mom was driving and went past the ordering speaker because you cant read the menu that is up farther. She wanted a prepackaged quart of chocolate. A car pulled up behind her, so to be curteous she drove around to the window to order. A young cashier was snotty to mom from the start. Mom said she had a question about the prepackaged ice cream...Cashier asked "What about it?" Mom asked "did they have chocolate", (because last time they only had vanilla)to which the cashier replied "I dont know".. she asked someone and came back with a quart of chocolate. Mom asked "do you have a special, 3 for so many?" Cashier replied "I dont know and seemed highly irritated..." mom said she'd like 1 strawberry, 1 vanilla, and 1 chocolate...meanwhile another associate brought 3 chocolate quarts to the window. Cashier told the other worker she didnt want 3 chocolate...There is a Dunkin Donuts in same store, and they are constantly out of certain donuts. Mom asked what kind of donuts she had left...(mom was after 1 jelly filled something.) Cashier asked if she wanted a chocolate donut or powdered top?? So I said "A chocolate donut with filling" (cause I couldnt remember name and was trying to help.) Mom was like no, something with jelly filled. Cashier got nasty, and refused to let her order a donut saying she was backing up the drivethru line and needed to come inside. My mom can barely walk, so to deny her the order that was sitting right there is beyond cruel. Hope that young snotty worker is happy.
ps. When your waiting on a customer its customary to let the customer finish ordering before you start telling them totals. Neither of which was done or even asked "what else can I get you" ...
